Senior Project Manager - Commercial Cards Client Change Management, Client Connectivity

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Ready to deliver global commercial-card implementations that improve client connectivity?

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Join HSBC’s Commercial Cards Client Change Management team as a Senior Project Manager supporting global customers with the implementation and enhancement of card programs, payment solutions and connectivity services. This hybrid role sits at the intersection of commercial cards, client connectivity, technology and operational delivery. You’ll oversee complex cross-border initiatives from planning through implementation and post-launch optimization working with clients, product teams, technology, operations, vendors and regional stakeholders.

Success means clear governance, on-time delivery and a smooth onboarding experience for clients. You’ll also help strengthen data integrity and security while supporting adoption of new capabilities by client administrators, cardholders and finance teams. Over time you’ll help make delivery more consistent, scalable and efficient across regions.

• Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure
• Manage implementations and enhancements for commercial-card program including purchasing cards, corporate cards, virtual cards and lodge cards where applicable
• Partner with clients and internal stakeholders to define scope, document requirements and agree clear deliverables
• Develop and maintain detailed project plans with milestones aligned to targeted go live dates
• Coordinate activities across global and regional teams acting as a central point of contact for clients and senior stakeholders
• Govern onboarding including program configuration, account setup, implementation readiness and transition into business-as-usual support
• Direct integration activity across client ERP and expense-management systems internal platforms and third-party providers using approved connectivity methods
• Coordinate testing and validation of transaction, authorization, settlement, reconciliation and reporting files and manage post-launch connectivity performance

• Bring proven experience delivering complex client implementations, systems integration or change-management programs ideally in commercial cards and payments
• Demonstrate strong project management capability delivering multi-workstream initiatives on time and within scope
• Show experience working with global clients and geographically distributed teams
• Apply knowledge of commercial-card products, payment processes and card program implementation
• Use a working understanding of APIs, data mapping, host-to-host and file-based connectivity and enterprise-system interfaces
• Navigate card transaction, settlement, reconciliation and reporting processes to support accurate delivery
• Partner effectively with…