Senior Technical Account Manager; Strategic Alliances Job Buffalo area,New York USA,IT/Tech

Position: Senior Technical Account Manager (Strategic Alliances)

As a Senior Technical Account Manager at affirm, you will own the operational aspects of technical account management across affirm’s strategic alliance portfolio, including alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis. You will also drive technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with affirm’s Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams
This is an operations-heavy role to start. The majority of your early focus will be on keeping merchant integrations healthy through monitoring, triage, troubleshooting, and SLA delivery, while you progressively take on more custom solutioning and cross-functional initiatives. Over your first 6–12 months, as you build operational mastery, you will grow into owning your own book of accounts and carrying it through to end-to-end account ownership
A Senior TAM independently owns operational health across the strategic alliance portfolio, designs custom integration solutions grounded in affirm’s standard integrations, drives cross-team collaboration on initiatives, acts as a technical lead on team projects, and mentors less-experienced members of the team
Own the operational aspects of technical account management across affirm’s strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly
Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues
Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed
Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations—that grow the value of accounts after launch
Design and deliver high-scope, often-custom integration solutions grounded in affirm’s standard integrations, combining, extending, and tailoring them to complex, open-ended problems while balancing speed, quality, maintainability, reliability, and scalability
Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap
Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio, and continuously reduce keep-the-lights-on work
Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap
Mentor and develop less-experienced TAMs, share learnings from your integrations and investigations, and contribute to interviewing and team development
Over your first 6–12 months, grow into owning a dedicated book of strategic alliance accounts, carrying operational ownership through to end-to-end account ownership

Benefits

Compensation:
We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
Spending Wallets:
Access tech, food, lifestyle, and family planning wallets for your expenses
Supportive Communities:
Get involved with our employee resource groups and community groups
Remote-first Workforce:
If your role is remote, you can set up shop anywhere in your home country
Generous Time Off:
Take the time…