IT Manager

Employee Status: Full Time, Salaried Exempt

Location: Onsite, 30 Bryant Woods North, Buffalo, NY 14228

Reports To: VP, Strategic Initiatives

Actuarial Consulting Services, LLC., commonly known as ACSI, is a third-party service provider for defined contribution (including 401k and 403b) retirement plans and defined benefit pension plans.

ACSI’s retirement plan services include recordkeeping and plan administration (“TPA services”), actuarial valuations and studies, and consulting.

The IT Manager leads ACSI’s technology operations, vendor management, and internal application environment while managing day to day IT hardware and software needs. This role serves as the primary liaison between ACSI and its outsourced IT managed ‑ services firm while also directly managing the lifecycle, enhancements, and data integrity of ACSI’s proprietary CRM/dashboard platform. The IT Manager ensures that all systems meet regulatory, security, and operational requirements essential to retirement plan administration as well as the day to day internal and external IT needs.

• Oversee the outsourced managed services IT provider, including performance monitoring, ticket escalation, system updates, IT security oversight and SLA compliance.
• Manage and enhance ACSI’s proprietary CRM/dashboard, ensuring functionality, data accuracy, workflow optimization, and coordination of development or fixes.
• Maintain cybersecurity controls, user access, MFA, permissions, incident response readiness, and compliance with ERISArelated data security expectations.
• Ensure reliability of core systems (network, servers, cloud services, email, VPN, backups) and coordinate infrastructure improvements with the outsourced provider.
• Oversee hardware and software lifecycle, procurement, inventory, and workstation standards.
• Support internal teams with technology needs, reporting, training, day to day IT support, and workflow improvements.
• Lead documentation for audits, SOC reviews, and client due diligence requests.
• Align technology strategy with organizational goals and communicate effectively with leadership and staff.
• Oversee software installations, upgrades, and patch management.
• Monitor system capacity and recommend improvements.
• Develop and maintain disaster recovery and business continuity plans.
• Implement and maintain cybersecurity policies, procedures, and controls in coordination with managed service provider.
• Ensure protection of confidential pension member and client data.
• Support compliance with applicable privacy and data protection regulations.
• Maintain IT policies, security standards, and audit documentation.
• Assist with internal and external audits.
• Ensure proper management of records retention and data access controls.
• Manage platforms and business-critical applications.
• Coordinate with software vendors, consultants, and managed service providers.
• Resolve escalated technical issues.
• Ensure timely support for employees and business users.
• Deliver user training and promote technology best practices.
• Identify opportunities for automation and process improvements.
• Provide technology recommendations to senior management.
• Other duties as necessary or assigned.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field required.
• 5+ years of progressive IT experience required.
• Experience managing Microsoft 365, cloud environments, networks, and cybersecurity technologies required.
• Experience leveraging AI tools to manage/enhance enterprise software preferred.
• Experience supporting business-critical financial, pension, insurance, or regulated industry applications preferred.

• Knowledge of networks, servers, cloud platforms, and cybersecurity
• Knowl…