Customer Service Rep

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Administrative Staff Full Time Buffalo, NY, US

Power Drives, Inc. is a Buffalo‑based manufacturer specializing in custom‑engineered hose, tube, and fluid conveyance systems for a wide range of industrial and mobile equipment applications. Founded in 1946, PDI is known for delivering high‑quality, reliable solutions backed by strong engineering expertise and decades of industry experience.

Schedule:
Monday-Thursday 7:30AM-5:00 PM & Friday 7:30AM-11:30AM

Pay Rate: $24–$28 per hour as well as monthly performance incentive

This role is 100% onsite

Objective:

Support accurate customer order processing and coordinate procurement, planning, and shipping activities to meet customer requirements and support on-time delivery.

• High School Diploma
• APICS/ASCM certification (CPIM, CSCP, or CLTD) or Microsoft Excel/Power BI certification is a plus.
• Proficiency in Microsoft Excel, including formulas, lookups, pivot tables, and data analysis.
• Working knowledge of Power BI for reviewing dashboards and supporting reports.
• At least one relevant internship or co‑op, or 1 year of work experience, in customer order processing, supply chain, procurement, planning, shipping, or a related area.
• Knowledge of Sage X3 or a comparable ERP system is a plus; manufacturing or distribution experience preferred.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities.
• Clear and professional communication with customers, suppliers, and internal teams.
• Ability to identify discrepancies, resolve routine issues, and escape concerns promptly.
• Ability to work independently and collaborate across departments in a fast‑paced environment.

• Process and update customer orders in the ERP system, verifying part numbers, pricing, quantities, delivery dates, and shipping requirements.
• Create, maintain, and update customer templates and related records to ensure accurate order processing.
• Provide customer order acknowledgments and status updates, and communicate changes or potential delays.
• Support procurement through purchase order processing, supplier follow‑up, delivery confirmations, and material expediting.
• Support planning by reviewing material availability, tracking open orders and shortages, and coordinating production and delivery priorities.
• Coordinate with shipping on shipment priorities, customer requirements, documentation, and order completion.
• Prepare and maintain Excel and Power BI reports covering open orders, shortages, supplier deliveries, and on-time delivery.
• Maintain accurate ERP data and identify opportunities to improve workflows and reduce errors.

Pay Rate: $24–$28 per hour as well as monthly performance incentives

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit for extended periods, use hands to operate a computer and office equipment, and communicate effectively via phone and email. The employee may occasionally need to stand, walk, reach with hands and arms, and lift or move items up to 10 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

2026 Buffalo's Business First Best Places To Work Finalist