Store Manager, Retail & Store Manager

Work Location Liquor Depot Raging Buffalo
** About SNDL
** SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette.

SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to
** About Liquor Depot
** Liquor Depot is a great place to work, with a friendly atmosphere. We provide our customers with vast selection of specialty liquors, beers and wines!

Each person at Liquor Depot plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at Liquor Depot you can be sure you will be treated with the respect and support you need to be a success.
** Primary Purpose of Job
** Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
** People Management Skills
*** Create a work culture that makes your store an inviting place to work
* Be a role model who coaches, mentors, and inspires team members
* Delegate tasks to team members and set priorities
* Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
* Participate in store recruitment and create succession plans for the store
* Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
* Complete and hold team accountable to complete required training within allocated time frames
** Financial
* ** Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
* Meet or exceed financial targets through partnership with Area Manager
* Review and monitor the Loss Prevention program to protect the company’s inventory and assets
* Review financial documentation (invoices, costs etc.) for accuracy
* Monitor and make appropriate adjustments to scheduling to achieve labor cost
* Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
** Customer Offering
*** Deliver exemplary customer service
* Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
* Accountable for each new product launch
* Review customer surveys and manage appropriately
* Understand and utilize local market tends as provided by Area Manager
* Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
** Day to Day Operations
*** Ensure all merchandising and pricing guidelines are followed
* Ensure store is clean and presentable and action any maintenance issues
* Execute merchandising programs and track results
* Manage communication (mail, email, voicemail)
* Maintain inventory levels, as well as inventory ordering and receiving
** Regulatory Adherence
*** Ensure that OHS, LP, Pro Serve/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
* Participate in health inspections, audits and required corrective actions
* Maintain First-Aid, LP and OHS Training
* Maintain Pro Serve/Serving It Right and ensure employees maintain Pro Serve/Serving It Right
* Ensure AGLC/BC LRS and other government guidelines are met
* Adheres to all SNDL Inc. policies, with a focus on…