General Manager

Overview

Botanicus, a leader in interior landscaping, is seeking an experienced General Manager to oversee operations, lead our team of plant care technicians, and drive growth through innovative design and exceptional customer service.

• Develop and implement strategies to expand our client base and generate new business
• Collaborate with the design team to create innovative interior landscaping solutions
• Conduct market research and stay ahead of industry trends
• Lead, mentor, and support field technicians to ensure service excellence
• Develop and implement training programs to strengthen technical and customer service skills
• Foster a collaborative, positive, and growth-focused team culture
• Serve as the primary point of contact for key clients
• Ensure customer satisfaction by resolving issues quickly and effectively
• Build long-term client relationships through proactive communication and tailored solutions
• Oversee scheduling, procurement, and inventory management
• Manage budgeting, forecasting, and invoicing in partnership with accounting
• Prepare performance reports and identify areas for operational improvement

• Proven experience in general management or a leadership role in a commercial service business
• Strong sales and marketing skills with ability to drive business growth
• Track record of leading and developing high-performing teams
• Excellent customer service and client relationship management skills
• Proficiency in operations, administration, and basic financial management
• Strong organizational, communication, and multitasking abilities

• Lead a growing team passionate about plants and people
• Contribute to creative, green solutions that bring nature indoors
• Competitive compensation and growth opportunities

Bring your leadership, creativity, and business expertise to Botanicus — and help us add GREEN to Western New York businesses
!

Standard weekday business hours. Occasional installs or plant deliveries on weekends.