Technology Operations Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The US and Canada Technology Group Chief Information Office (CIO) reports into the Group CIO who is responsible for circa 60,000 staff and an annual operating budget of approximately $7 billion. Their resources are aimed at protecting circa 220,000 staff across 62 countries providing financial services to circa 39 million customers worldwide.

Reporting to the GCIO (Group Chief Operating Operations) Operations Director, Functional Manager, and the US Head of Regulatory and Strategic Programs, Entity Manager, the GCIO Operations Manager, will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the CIO service line/s, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management.

They will work closely with both their GCIO CIB (Corporate Institutional Banking) COO team to leveraged the relevant pillar teams, and with the central GCIO COO pillar teams to simplify and standardize processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

• Define and maintain a rolling 3-year Service line workforce plan in line with the US Technology Financial Plan and aligned to the wider GCIO & Group workforce & location strategies
• Partner with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle
• Maintain Service Line workforce plans in line with the Strategy and hitting all workforce targets – supported by a fully-costed headcount model
• Work on business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line’s future state
• Manage the multi-year Service Line FRP (FTE and $)
• Deal Initiation – Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers.
  
  Provide 3rd party requirements to procurement. Analyze options and support the development of Business Cases. Review, plan and prioritize funding options across RTB, CTB, and other portfolios (e.g. LTO)
• Negotiation & Contracting – P&L development and business case updates. Confirm financial, workforce and recharging model. Support procurement with commercial negotiation, assessment, and deal structuring. Approvals & Execution – Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget/funding and workforce requirements.
  
  Submit and/or manage Purchase Orders
• Post Execution – Validate benefit claims. Manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet). Refresh objectives and…