Director of Repair & Assembly

Department:
Repair & Service

Reports To:

Vice President of Operations
Scope:
Repair and Assembly Department
Classification:
Exempt
Position Level: Director / Senior Leadership

The Director of Repair & Service is responsible for the overall leadership, growth, profitability, and operational performance of the Company's industrial gearbox, gear, and rotating equipment repair business across two operations:
Cleveland-West location and Cleveland Main Plant Location.

The Director will operate the two locations as one coordinated Repair & Service business, providing leadership and accountability for safety, quality, bookings, revenue, gross margin (GM), repair cycle time, on-time delivery (OTD), scheduling, customer responsiveness, and overall business performance.

This position owns the repair process from initial customer inquiry and equipment receipt through teardown, inspection, engineering evaluation, quotation, scheduling, procurement, machining, assembly, testing, and final delivery.

The Director will maintain a particularly close working relationship with the Engineering and Direct Sales teams, ensuring customer opportunities are evaluated quickly, technically sound repair solutions are developed, quotations are competitive and profitable, and customer commitments are effectively communicated and executed.

The position requires a strong sense of urgency and customer focus. Industrial repair requirements frequently involve equipment breakdowns, outages, and other time-critical situations. The Director must have the ability and authority to coordinate resources across both operations, including scheduling off-hours, overtime, weekends, and other alternative work schedules when necessary to support emergency and rush repair requirements.

The Director of Repair & Assembly will build and lead a highly performing Repair & Service business operating through two specialized locations.

The Director is expected to drive both commercial growth and operational execution, with accountability for Gross Margin, Repair Cycle Time, On-Time Delivery, and Customer Responsiveness.

The position will create a strong operating connection between Direct Sales, Engineering, and Repair Operations, ensuring that customer opportunities move quickly from inquiry to technical solution, quotation, authorization, repair, and delivery.

When customers experience critical equipment failures, the Repair & Assembly organization must be capable of responding with urgency. The Director will have responsibility for mobilizing the appropriate people, engineering support, machine capacity, and off-hours resources necessary to execute rush and emergency repairs while maintaining safety, quality, and profitability.

The ultimate objective is to establish the Company as a preferred industrial gearbox and gear repair partner known for technical expertise, responsiveness, reliable delivery, and the ability to solve difficult customer problems.

• Provide overall leadership and strategic direction for both the Cleveland-West location and Cleveland Main Plant Location.
• Operate both locations as one coordinated Repair & Service organization with common goals, processes, and performance expectations.
• Maintain visibility of repair backlog, workload, capacity, staffing, and machine availability across both locations.
• Determine the appropriate location for repair work based on equipment size, technical requirements, available capacity, customer requirements, and required delivery.
• Balance workload and resources between locations to optimize repair cycle time, OTD, utilization, and gross margin.
• Establish clear accountability for site leadership, supervisors, engineering…