Director of Practice Plan Operations

Full-Time | Onsite

Practice: UBMD Pediatrics
Work Location: In person

The Director of Practice Plan Operations provides operational strategic leadership for the clinical practice operations of UBMD Pediatrics. This position serves as a key business and operational partner to the Executive Vice Chair and senior leadership, translating organizational strategy into effective operating plans, performance expectations, and sustainable business processes.

The Director of Practice Plan Operations is responsible for optimizing the operational, financial, and administrative performance of the practice while supporting the delivery of high‑quality, accessible, patient‑centered pediatric care. The position provides oversight and coordination across practice locations, clinical programs, and administrative functions, with a focus on standardization, accountability, performance improvement, resource optimization, and organizational growth. Working in close partnership with the Department Chair, Division Chiefs, clinical leadership, practice managers, finance, information technology, and other administrative stakeholders, the Clinical Practice Operations Executive Director identifies opportunities to improve access, productivity, patient and employee experience, financial performance, and operational effectiveness.

The position serves as a central operational resource for UBMD Pediatrics and is expected to bring a data‑driven, business‑oriented approach to practice management, strategic initiatives, and organizational decision‑making.

Strategic Practice Operations & Leadership

• Oversee practice operations across UBMD Pediatrics locations and ensure alignment with organizational goals.
• Standardize workflows, improve efficiency, and address operational challenges.
• Advise executive leadership on practice performance, resources, and growth opportunities.
• Partner with physicians, clinical leaders, managers, and administrative teams to support organizational priorities and improve collaboration.

Business Performance & Financial Management

• Monitor key performance indicators, financial results, productivity, budgets, and resource utilization.
• Prepare reports and dashboards to support leadership decision-making.
• Identify opportunities to improve efficiency, manage costs, and support financial sustainability.

Strategic Initiatives & Project Management

• Lead organizational projects and initiatives from planning through implementation.
• Coordinate cross‑functional teams, establish timelines, monitor progress, and report outcomes to leadership.
• Support organizational changes, new workflows, and operational improvements.

Patient Access & Experience

• Partner with the Manager of UBMDP Ambulatory Clinical Affairs to improve scheduling, referrals, clinic capacity, and patient flow.
• Use operational data to identify opportunities to improve patient access and the patient and family experience.

Workforce & Organizational Effectiveness

• Evaluate staffing models, workloads, and operational needs to align resources with practice demands.
• Provide guidance to managers and staff while promoting accountability, communication, and teamwork.

Quality, Compliance & Technology

• Ensure operational practices support patient safety, quality care, and regulatory compliance.
• Identify operational risks and support audits, corrective actions, and process improvements.
• Collaborate with clinical, administrative, and IT teams to optimize electronic health records, scheduling systems, and other operational technologies.

Executive Reporting & Communication

• Prepare reports, presentations, and recommendations for executive leadership.
• Communicate operational performance, trends, risks,…