Clinical Manager, Clinical Operations

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

As the Clinical Manager you’ll lead and inspire a high-performing clinical team who provides critical mental health support across our 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. In this full-time remote role, you’ll be responsible for the operational health, quality, and team performance across services that often run nights and weekends. You’ll empower your team to deliver exceptional care in fast-paced, high-stakes environments, with a focus on adaptability, strong clinical judgment, and a mindset for innovation.

Reporting to the Sr. Clinical Manager, you’ll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health’s mission to eliminate every barrier to mental health. The shift for this opportunity is:
Sunday through Thursday; 9:00PM - 5:30 AM ET or the equivalent in your respective time zone.

What you’ll do:

• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs

• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews

• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination

• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs

• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members

• Ensure that timely and effective Critical Incident Response is delivered as needed

• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols

• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams

• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models

• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness

• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

What success looks like:

• Customer and member satisfaction

• Operational efficiency (productivity, utilization)

• Team retention rates

• Employee engagement

• Clinical quality performance

What you’ll bring:

• 3+ years of leadership and management experience, including supervision of teams of 15+

• 10+ years of…