Triage Nurse

Triage Nurse

Department: UBMD Obstetrics & Gynecology

Location: Downtown Buffalo & Williamsville

UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. The Triage Nurse serves as a key point of contact between patients and providers, ensuring high-quality, patient-centered care through effective communication, clinical assessment, education, and coordination. This role primarily involves telephone and patient portal communication, with occasional in-person support as needed.

• Triage and Respond:
  Assess patient health concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and NYS/UBMD protocols.
• Clinical Liaison:
  Communicate clinical updates between patients and providers, ensuring continuity and coordination of care.
• Patient
  
  Education:
  
  Provide nursing advice, education, and counseling to patients and families regarding care plans, treatments, and next steps.
• Medication Management:
  Facilitate medication refills and authorizations per provider direction.
• Prior Authorizations:
  Complete insurance prior authorization requests as required.
• Care Coordination:
  Assist with referrals and coordination of multidisciplinary care.
• Documentation:
  Maintain accurate and complete patient records, documenting all communications and interventions.
• Quality & Safety:
  Adhere to UBMD and NYS standards of care, promoting patient safety and high-quality outcomes.

• Assist providers with procedures as needed.
• Perform venipuncture, blood collection, and specimen preparation for laboratory testing.
• Support clinical flow by performing LPN or medical assistant duties when necessary.
• Participate in other clinical or administrative tasks as assigned.

• Graduate of an accredited Registered Nurse (RN) program.
• Current New York State RN license.
• Minimum 3 years of nursing experience, preferably in an outpatient or OB‑GYN clinical setting.
• 1-3 years of triage experience in a fast‑paced environment.
• Strong proficiency in computer and phone systems; ability to manage high call volume.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a dynamic clinical setting.

UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.