Veterinary Receptionist

North Buffalo Animal Hospital is hiring a part-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our mission to provide patients with high-quality, compassionate medical care, expect to be supported in your work and home life with:

• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus
  . Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands‑on training and mentorship to support long‑term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.

Salary: $16.00-$19.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a part time position. Hours will vary based on clinic needs and candidate availability, with 2–3 shifts per week ranging from 6–12 hours per shift. This role includes rotating Saturdays and some evening shifts.

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

• Previous experience as a veterinary receptionist or medical office assistant is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Welcome to North Buffalo Animal Hospital, the newest sister location to Ellicott Street Animal Hospital and West Side Pet Clinic. Located in Buffalo’s Kenmore neighborhood, our state‑of‑the‑art facility offers comprehensive veterinary care, including emergency and urgent care, diagnostics, surgery, dental services, and personalized wellness care for pets of all ages—from puppies and kittens to seniors.

Our expert team, led by co‑owners Dr. Reed Stevens and Dr. David Gurzak, brings both local roots and veterinary excellence to every visit. We’re passionate about delivering compassionate care, taking the time to listen, educate pet parents, and tailor treatment plans that prioritize each animal’s well‑being.