Quality & Process Improvement Manager

Quality & Process Improvement Manager

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Job Title: Quality & Process Improvement Manager
Employer: Green Force Training and Staffing (Trusted Employer, Located in Buffalo)
Position Status: Full Time
Salary: $100,000/year

The Quality & Process Improvement Manager is responsible for leading and actively executing all company quality systems, ISO 9001 compliance, corrective action programs, calibration and gauge control, quality KPIs, and process improvement initiatives. This role includes a strong hands‑on presence on the shop floor, participating directly in audits, inspections, process validations, and quality investigations to ensure robust operational control. The manager models and reinforces the Company’s Core Values—Be the Next Chapter, Listen.

Learn. Solve., Own It!, and Love What We Do—while maintaining quality performance, product compliance, audit readiness, and customer satisfaction as core operational priorities. The position requires active involvement in daily operations, cross‑functional leadership, disciplined adherence to quality systems, and practical problem‑solving to support the Company’s operational excellence and long‑term maturity.

• Leadership, Quality Governance & Team Development
• Lead the company’s quality strategy with a long‑term mindset that strengthens Eastman’s operational capability and future maturity.
• Ensure quality personnel understand how their work impacts customer experience, field performance, and the Company’s legacy of craftsmanship.
• Maintain and continuously improve the Company’s ISO 9001:2015 system, documentation, audits, and management reviews.
• Engage directly in production audits, process walkthroughs, and operational Gemba activities to verify compliance at the point of use.
• Mentor and develop quality team members using active listening, curiosity, and fact‑based coaching.
• Lead investigations into manufacturing or quality issues; drive structured root‑cause analysis (8D, 5 Why, etc.).
• Actively participate in on‑floor investigations, component inspections, defect verification, and data collection to ensure accurate problem definition.
• Collaborate with Operations, Engineering, Purchasing, Production, and Customer Service to resolve quality concerns quickly and effectively.
• Review customer returns, warranty claims, and field performance data to identify improvement opportunities.
• Manage and enforce quality standards, audit programs, supplier quality processes, and corrective action systems (QT9).
• Conduct hands‑on internal audits, process checks, and verification inspections to confirm compliance with work instructions and specifications.
• Ensure immediate escalation of nonconformances or customer‑impacting issues.
• Oversee internal and external audits, surveillance audits, certification events, and customer compliance requirements.
• Maintain ownership of all quality KPIs and publish results with commentary and action plans.
• Promote a culture of quality pride, craftsmanship, and precision.
• Recognize achievements reflecting strong problem solving, attention to detail, and customer focus.
• Foster a team environment where quality is everyone’s responsibility.
• Lead all ISO 9001:2015 activities including surveillance, recertification, customer audits, and internal audits.
• Perform on‑floor audit verification to confirm real‑time conformance to documented processes.
• Manage QT9 corrective action system including CAPA initiation, tracking, verification, and closure.
• Oversee gauge control and calibration programs, ensuring all measurement devices are properly maintained, traceable, and fit for use.
• Perform hands‑on gauge studies, calibration verification, and measurement audits to ensure accuracy and reliability.
• Review and approve customer quality documentation including surveys, compliance forms, and certifications.
• Manage quality‑related functions within the Company’s ERP systems, ensuring accurate traceability and documentation.
• Prepare and present quality reports using accurate, relevant, and timely data.
• Analyze trends in returns, scrap, rework, warranty,…