Cookie Crew

As a member of the Cookie Crew at our University of Buffalo store located at 1300 Sweet Home Road, Suite 105, Amherst, NY 14228, you are the ultimate insomniac. You will be the point person at the front of the store for interacting with customers and bake all of our warm, delicious cookies.

• Starting pay $15.00/hr
• Flexible part‑time work schedules
• Pay‑on‑Demand (get paid daily for your shift earnings)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience in person and over the phone
• Bake our delicious cookies to perfection and serve a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and maintain no shortages or overages
• Maintain cleaning, sanitizing, and overall bakery upkeep

• At least 6 months of experience in a customer service focused role (preferred)
• Personable, genuine, outgoing demeanor
• Customer‑service focused and willing to exceed guest expectations
• Great communication, organizational and math skills
• Able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends, and holidays
• Legally eligible to work in the United States

About Insomnia Cookies:
Imagining What’s Possible – Insomnia Cookies was founded in a college dorm room by student Seth Berkowitz. After 20 years it has become a cult brand known for warm, delicious delivery all day and late into the night. With over 300 stores globally and a flagship concept in Philadelphia, the company offers a rapid‑growth, experiential, “sweet‑easy” bakery and delivery service.