Sales Lead - White Black Market

Join to apply for the Full Time Sales Lead - White House Black Market role at Chico's FAS, Inc..

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve goals.
• Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales techniques by utilizing various approaches and communicating product knowledge to the customer; recommends merchandise selections or helps to locate merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Note:

This position may be found in multiple brands; some duties may vary from brand to brand.

• Culture — Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity — Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns — Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy — Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage — Stepping up to address difficult issues, saying what needs to be said.

• High school diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent verbal and written communication skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Ability to stand and move on the sales floor and stockroom, operate a register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull
• Regular attendance is essential to ensure coverage
• Flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is $16.50 to $20.65. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Part-time
• Job function:
  Sales and Business Development
• Industries:
  Retail and Retail Apparel and Fashion