Field Service Technician II

Join to apply for the Field Service Technician II role at Toshiba Business

• Hourly range $19.00-$21.00, depending on experience.
• Monthly Technician Bonus Plan
• Mileage Reimbursement or Fleet Vehicle and gas card (based on availability)

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the NY areas of Buffalo, Olean, Jamestown, and Fredona, being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game‑changing solutions for their print management needs.

As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory. Your core focus will be to provide on‑site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed, you’ll build cross‑functional expertise and business acumen, opening doors for future career growth at Toshiba.

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

• High School Diploma or GED
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• A minimum of three years of experience in technical repair and service of copier/office equipment or repair, installation, and training of Photo /software, printers, , and Fingerprint equipment.
• Must have good communication skills (written and verbal), including tact and diplomacy when dealing with customers
• Valid Driver's license

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan with company contribution
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommod to request an accommodation.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Printing Services

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