Audio Visual Field Engineer; Buffalo

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

Title: Field AV Engineer

Department: Operations

Reports To: Vice President of Customer Success

Position purpose and objective:

This position is responsible and accountable for directing, installing, programming, commissioning and trouble-shooting the electronic, hardware, and wiring components of audio-visual systems according to company standards. This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic audio-visual integration operation, the Field AV Engineer will be responsible for loading AV Control Code, GUI, and DSP configurations.

After installation is complete, travel to customers sites is required to configure devices, load control code, test and commission and close-out projects in compliance with the companys policies and procedures, including quality, safety, environmental, and business practices.

Key Responsibilities Responsibilities include but are not limited to the following. Additional responsibilities are expected to be performed as assigned.

1. System Installation & Integration

• Install, terminate, and test AV cabling, including fiber optics, HDMI, Cat6, and speaker wiring.
• Mount and configure projectors, displays, video walls, microphones, speakers, and AV control systems.
• Integrate and program AV control systems (Crestron, Extron, AMX, QSC, etc.).
• Ensure equipment is installed per project documentation, including signal flow diagrams and system schematics.
• Collaborate with network engineers to integrate AV equipment with IT infrastructure.

2. Testing & Troubleshooting

• Perform system commissioning, ensuring proper calibration and functionality of audio and video systems.
• Conduct signal flow verification, EQ adjustments, gain staging, and network-based troubleshooting.
• Diagnose and resolve issues related to hardware, software, and networking.
• Provide on-site or remote support for escalated service issues.

3. Client Interaction & Documentation

• Serve as an on-site liaison with clients, providing training and guidance on AV system operation.
• Document system configurations, wiring diagrams, and punch lists for project completion.
• Maintain service logs, test reports, and installation notes in project documentation platforms.
• Assist in creating end-user guides and training materials.

4. Compliance & Safety

• Adhere to OSHA and company safety policies when working on-site.
• Follow industry best practices and manufacture guidelines for AV installations.
• Ensure all installed equipment meets compliance standards (ADA, NEC, NFPA, etc.).

5. Project Coordination & Team Collaboration

• Work closely with project managers to ensure deadlines and project milestones are met.
• Provide feedback on project designs, suggesting improvements or modifications as needed.

Qualifications

Education: Associates or Bachelors degree in AV Technology, Electrical Engineering, IT, or a related field
Certifications: CTS and CTS-I Certification. Additional certifications (Crestron, Extron, Dante, Biamp, QSC) preferred.
Experience: 3+ years of hands-on experience in AV installation, programming, and commissioning.

Technical Skills:

• Proficiency in AV networking, signal flow, and troubleshooting.
• Experience with AV control system programming (Crestron, AMX, Extron).
• Understanding of DSP configuration and audio calibration.

Soft Skills: Strong problem-solving ability, attention to detail, excellent verbal and written communication skills, and time management.

Physical Requirements: Ability to lift 50+ lbs and work at heights.

Success Factors:

The personal characteristics that make an individual successful in this industry include:

Client-First Mindset Deliver top-tier AV solutions with professionalism, clear communication, and attention to detail.

Problem-Solver Mentality Troubleshoot issues efficiently, think on your feet, and adapt to evolving technology.

Team Player Support colleagues, share knowledge, and collaborate for seamless project execution.

Ownership & Accountability Take full responsibility for your work, ensuring high-quality results without excuses.

Continuous Learning Stay updated on industry trends, certifications, and best practices to refine your expertise.

Adaptability & Flexibility Be ready for changing schedules and diverse project environments.

Safety & Precision Follow protocols, prioritize job-site safety, and execute installations with meticulous attention to detail.

Strong Communication Keep clients, project managers, and technicians informed for smooth operations.

Professionalism & Integrity Respect the technology,…