Senior Field Service Representative; Data Center Cooling

Travel Requirement:
Up to 75%

Location:

Remote / Field-Based

Position Summary

The Senior Field Service Representative (Data Center Cooling) is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of liquid cooling systems supporting mission-critical and high-density computing environments. As part of the Fly Squad, this role provides rapid-response technical support across customer sites throughout North America and may support global deployments as needed.

The ideal candidate combines strong mechanical, electrical, and controls troubleshooting skills with a customer-focused mindset and the ability to operate independently in demanding data center environments.

• Install, commission, and start up liquid cooling systems, including CDUs, pump skids, manifolds, and associated cooling infrastructure.
• Perform preventative maintenance, inspections, and corrective repairs on liquid cooling equipment.
• Diagnose and resolve mechanical, electrical, controls, and communication-related issues.
• Conduct root cause analysis and document findings, corrective actions, and recommendations.
• Support emergency service calls and critical customer escalations.

• Lead Fly Squad field personnel during complex installations, commissioning activities, maintenance events, and customer projects.
• Serve as the onsite project lead, coordinating daily activities, technical execution, safety compliance, and communication among customers, contractors, commissioning agents, and internal teams.
• Act as the primary liaison between Motivair and the customer, ensuring clear communication of project status, technical issues, risks, and resolution plans.
• Provide technical leadership, mentoring, and direction to field technicians and service partners while maintaining a collaborative team environment.
• Drive successful project execution by facilitating coordination between engineering, operations, sales, and customer stakeholders.
• Represent Motivair professionally at customer sites and maintain strong customer relationships that promote trust, satisfaction, and long-term business growth.

• Execute equipment startup procedures and validate operational performance.
• Verify installation quality and compliance with engineering specifications.
• Support factory acceptance testing (FAT), site acceptance testing (SAT), and commissioning activities.
• Coordinate with customers, contractors, commissioning agents, and internal teams.

• Serve as the primary technical representative during onsite engagements.
• Provide technical guidance and operational training to customers.
• Maintain professional communications and deliver exceptional customer service.
• Develop strong working relationships with data center operators, contractors, and service partners.

• Complete service reports, maintenance records, and expense documentation accurately and on time.
• Update service activities within CMMS, CRM, or other business systems.
• Provide detailed recommendations for equipment reliability and performance improvements.
• Support warranty evaluations and technical investigations.

• Adhere to all company safety policies and customer site requirements.
• Perform work in accordance with OSHA and industry safety standards.
• Participate in job hazard analyses and risk assessments.
• Maintain required certifications and safety training.

• Associate degree in Engineering Technology, Electronics, HVAC, Mechanical Systems, or equivalent experience.
• 5+ years of field service experience supporting mission-critical equipment, industrial systems, HVAC, chilled water, or liquid cooling solutions.
• Experience troubleshooting mechanical, electrical, and control systems.
• Ability to read and interpret schematics, wiring diagrams, P&IDs, and technical documentation.
• Strong computer skills, including Microsoft Office applications and service management systems.
• Valid driver's license and ability to obtain a passport for international travel if required.
• Ability to travel up to 75%.

• Experience supporting liquid cooling technology in data centers.
• Knowledge of CDU operation, pumps, heat exchangers, PLCs, sensors, and control systems.
• Experience with Schneider Electric, Vertiv, Motivair, Liebert, Stulz, or similar mission-critical cooling equipment.
• Data center commissioning and startup experience.
• Electrical troubleshooting…