Project Manager, Security Systems Installation, Field​/Service Technician

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DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 35+ branches in 11 states. Davis-Ulmer was founded in 1946 in Buffalo, NY, and has grown from a local fire protection company into a full-service life safety provider delivering fire sprinkler, fire alarm and detection, suppression, and security solutions. Living our motto, ‘we protect what you value most,’ Davis-Ulmer offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Sales Rep & Project Manager to our Buffalo, NY team. In this customer-facing role, you will provide service and repair solutions while estimating, quoting, coordinating, and overseeing small to mid-level fire alarm, security, surveillance, and special hazards projects. Success in this role requires strong customer service, organization, time management, communication, technical problem-solving, and the ability to manage multiple projects from quote through completion.

• Provide service and repair solutions for small to mid-level fire alarm, security, surveillance, and special hazards needs.
• Quote deficiencies, renovations, additions, upgrades, repairs, and other service work.
• Follow up with customers regarding deficiencies and other quoted work.
• Assist with scheduling service work based on signed quotes and incoming emergency service calls.
• Procure materials needed for assigned projects and service work.
• Prepare job startup and completion documentation.
• Book and create jobs for awarded projects and service calls within the system.
• Prepare costs for invoicing and complete job financial reviews after project completion.
• Assist with obtaining administrative documentation, including purchase orders, tax-exempt forms, insurance certificates, and capital expenditure documentation.
• Follow up with customers regarding unpaid work past 60 days.
• Produce shop drawings, as-builts, and necessary calculations for small service jobs, while assisting the design department with larger service jobs.
• Attend project meetings as required and coordinate with subcontractors and other project trades.
• Perform other duties as assigned by the manager.

• High school diploma or GED.
• Strong oral, written, telephone, and customer service skills.
• Strong time management, organizational, and interpersonal skills.
• Ability to assist internal and external customers effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Ability to work collaboratively with field, shop, and design personnel to support assigned jobs.

• Associate degree in a related field.
• Prior fire protection, fire alarm, security, surveillance, or special hazards industry experience.
• Interest in developing technical and project management skills within the fire and life safety industry.

• Work in a combination of office and field environments, with approximately 50% of time spent at job sites and sales calls and 50% of time spent in the office.
• Travel to customer locations and job sites as needed.
• Perform light lifting as needed to support jobsite, project, and material requirements.
• Use computers and phones consistently throughout the workday.
• Communicate professionally with customers, subcontractors, and internal team members in office and field settings.

The salary for this role is $60,000 to $80,000 per year , based on experience and qualifications.

As part of the DU Family of…