Field Service Technician

Minimum Clearance Required None

Job

Location Remote Work, NY, US

Date Posted

Category Engineering and Sciences

Subcategory Field Engineer

Schedule Full-Time

Shift Day Job

Travel Yes - 25% of the time

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Buffalo, NY area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.

• Travel to U.S. Customs Ports of Entry and Border Patrol locations in the Buffalo, Northern NY and Vermont Border locations.
• Daily area of coverage could include sites up to 150 miles from home base.
• Ability to drive daily to job sites up to 150 miles away.
• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.
  
  Mileage and all approved travel expenses will be reimbursed at the prevailing government rate.
• Reliable transportation with insurance.
• Substantial toolkit to support installation and maintenance activities will be provided.
• Currently residing in the greater Buffalo, NY area.
• Current holder of a DHS Public Trust clearance or the ability to obtain one. Note Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.
• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficient in Microsoft Word and Excel with ability to write reports.
• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
• Understands basic electrical wiring principles (low voltage only). Technically proficient with signal cabling such as CAT 6 to include testing and termination.
• Understanding of multimode fiber installation and troubleshooting is a major desired skill.

• Bachelor's and 2 years of experience required. Six years of experience as a Field Service Technician or Equipment Installation Technician preferred.
• Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust clearance prior to starting.

• Current holder of a DHS Public Trust clearance or the ability to obtain one.
• Note Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.