Assistant Manager Of Transportation Services

ASSISTANT MANAGER OF TRANSPORTATION SERVICES

Title

Description:

OPERATIONS CONTROL CENTER

Under the direction of the Manager of Transportation Services, this role provides supervisory and administrative support in the day‑to‑day management of bus and rail operations. The employee organizes, directs, plans and coordinates buses, trains and their associated personnel to deliver reliable transit services. Responsibilities include ensuring compliance with rules and policies, maintaining bus schedules, monitoring radio traffic, responding to emergencies, and handling administrative reporting.

Work is carried out with limited independence under general supervision and subject to regular review.

• Communicates and enforces rules, regulations and policies; ensures compliance with federal, state and local statutes and ordinances related to transit operations.
• Assists with accident reporting to ensure compliance with New York State Department of Motor Vehicles, New York State Department of Transportation, and U.S. Department of Transportation safety regulations.
• Supervises subordinate staff, coordinating, assigning, monitoring, evaluating work, training, counseling and disciplining staff.
• Exercises sound judgment and decision‑making within established guidelines, policies, rules and regulations.
• Assists bus and rail supervisors and controllers in the performance of their duties.
• Oversees scheduling and assignment of vehicles and personnel for regular, special, and emergency runs; ensures sufficient backup operators are available.
• Provides field supervision and support; prepares reports of mechanical problems, breakdowns and other matters affecting equipment or personnel; monitors bus lines to ensure schedule maintenance.
• Monitors supervisor/controller check‑in, vacation schedules, sick leave and other absences; processes requisitions, work orders, fuel and other related administrative reports.
• Gathers and provides information for developing transit operations policies and guidelines.
• Liaison between Company and construction projects as well as City Schools.
• Liaison with outside vendors.
• Oversees all supervisors, controllers, schedules and complaints.
• Learn the basic operation of Trapeze and OrbCAD systems to support operations and maintenance.
• Listen to phone and radio conversations between ADA controllers, operations and customers.
• Perform additional duties and tasks assigned.

Knowledge of transit system operations including scheduling and assignment of personnel and equipment, field supervision, inspection and maintenance of transit vehicles, and preparation of routes and schedules. Knowledge of principles of supervision and safety practices related to transit operations, including accident investigations, passenger relations, and operator and equipment safety. Basic mathematics (addition, subtraction, multiplication, division) and computer word processing and spreadsheet skills.

Ability to supervise work of subordinate staff, coordinate assignments, evaluate results, train, counsel and discipline staff. Ability to read, interpret, develop and communicate information related to bus routes and schedules. Ability to train personnel in safe working practices; investigate accidents; accurately complete reports; oversee transit fares and maintain records. Effective oral and written communication skills and ability to establish and maintain effective working relationships;

respond effectively and make sound decisions in unplanned and emergency situations.

Tasks involve the ability to exert light physical effort in sedentary to light work, with occasional lifting, carrying, pushing or pulling of objects and materials of 5‑10 pounds.

Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.

A bachelor’s degree in business administration or related public transportation field with a minimum of three (3) years of progressively responsible experience in the administration of transportation/transit safety and training programs, or ten years of progressive experience in the same, including supervision of professional and support staff. Equivalent combinations of education, training and experience will also be considered.

TO APPLY:

Send NFTA employment application, resume and cover letter specifying job number 208‑25‑N to NFTA Human Resources, 181 Ellicott Street, Buffalo, NY 14203, or email to

The Niagara Frontier Transportation Authority is an Equal Opportunity Employer. All people with disabilities are encouraged to apply.