Logistics - Operations, Customer & Office Support

Job Description

The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, and customers and support our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery of freight for our customers while building and maintaining relationships with carriers.

Monday – Friday 10:00am – 7:00pm and alternating weekend availability and coverage remotely.

Responsibilities:

• Assisting drivers with setting up Macropoint tracking applications on their phones
• Assisting our team with collecting Proof of Delivery (POD’s) for timely invoicing
• Help with scheduling and managing pickup and deliveries of shipments. Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Setting up customs clearances with Canadian/US customs brokers and following up
• Maintain customer profiles and enter shipments into McLeod software
• Help Solicit Freight Quotations for Spot
• Maintain and update accurate information in company’s operating systems, tracking shipments to completion
• Coordinating daily carrier activities with customers and operations team
• Adhere to established operating procedures while looking for opportunities to measure and improve

Experience:

• Experience utilizing TMS Software a plus
• Strong communication and organizational skills
• Proficiency with Adobe Acrobat to edit PDF files is a plus
• Strong Microsoft Excel Skills
• Microsoft Outlook

Position is located in office in Amherst, NY 14226

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