Warehouse Operations Coordinator

Dale Road Plant (UNC)
Buffalo, NY 14225, USA

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands:
Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

Position Summary:

The Warehouse Operations Coordinator plays a critical role in ensuring the efficient, accurate, and timely movement of goods through the facility. This position combines operational oversight with data-driven decision-making, ERP system expertise, and cross-functional coordination to support high-performance logistics and customer satisfaction.

Key Responsibilities:

• Manage and verify all incoming and outgoing shipments using ERP and WMS systems.
• Match purchase orders and sales orders to physical shipments and ensure documentation accuracy.
• Resolve discrepancies in real-time and elevate issues to appropriate teams.

Dock & Driver Scheduling

• Prioritizes inbound dock schedule and direct driver assignments to optimize flow and labor utilization to meet the needs of the operations
• Monitor driver check-ins and appointment adherence; proactively communicate delays or missed appointments.

System Transactions & Data Integrity

• Ensure timely and accurate posting of all shipping and receiving transactions.
• Maintain high data integrity across ERP, WMS, and customer inventory systems.
• Detect and resolve data inconsistencies; lead corrective actions with warehouse staff.

Customer Inventory & Service

• Verify and challenge all interplant inventory accuracies both inbound and outbound.
• Provide responsive and professional communication to internal and external stakeholders.
• Track trailer movements and yard prioritizing required inventory for production.
• Maintain visibility into trailer status, location, and availability for loading/unloading.

Process Improvement & Ownership

• Identify and implement process improvements to reduce errors, increase throughput, and enhance system efficiency.
• Collaborate with warehouse leadership to refine workflows and improve KPI performance (i.e. production uptime).

Documentation & Compliance

• Ensure all shipments are accompanied by required paperwork and meet regulatory standards.
• Maintain confidentiality of customer and company data.
• Proper filing of organization of all inbound and outbound paperwork.

Qualifications:

• Associate’s degree or equivalent experience in logistics, supply chain, or business operations.
• Minimum 3 years of experience in warehouse coordination, logistics, or shipping/receiving.
• Strong proficiency in ERP systems (e.g., SAP, Oracle, Net Suite) and WMS platforms.
• Intermediate to advanced skills in Microsoft Excel, Outlook, and data entry.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently in a fast-paced, dynamic environment.
• Office-based within a warehouse setting.
• Extended periods of computer use and interaction with warehouse staff and drivers.
• Occasional physical presence in the warehouse for coordination and verification.
• Ability to multi-task.
• Ability to operate in fast paced dynamic environment
• Demonstrated understanding of Shipping and Receiving Processes
• Strong organizational skills and ability to work independently.
• Must have intermediate skills in Microsoft Office and Outlook applications.
• Strong system acumen. Proficient in ERP and WMS transactions.
• Ability to make decisions and exercise judgment to manage order flows.
• Strong…