Controls Department Coordinator

Job Title:

Controls Department Coordinator

The Controls Department Coordinator at Premi Star will own the scheduling and dispatching of technicians for service, maintenance, or emergency repairs and projects outside the place of business. The role acts as a liaison between the customer and the company, ensuring customer needs are met and fostering a customer-to-client atmosphere in all interactions with internal and external customers.

• Serve as initial point of contact with escalated issues and inform appropriate manager.
• Generate scheduled service calendar for assigned portfolio of service agreements.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Create and relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate with the customer the status of service calls and relay information to technician and service representatives as needed.
• Communicate with the project team to assist with monitoring and control of budgets, expenditures, and schedules.
• Liaise with subcontractors and suppliers and help create subcontractor work/purchase orders.
• Build pay application documents for projects requiring formal documentation.
• Generate project financial reports, including tracking the financial performances of projects (CTC).
• Interface with the accounting team to ensure compliance with business and client invoicing requirements.
• Assist with tracking of invoices and project progress payments.
• Process/format project deliverables such as reports, memos, technical specifications.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track order status and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Coordinate and determine tools and inventory needed for technician to complete service order.
• Identify best technician assignment based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit tech hours for payroll processing.
• Assist and train dispatchers.
• Perform administrative activities such as returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments.
• Other duties as assigned.

High School Diploma (or GED or High School Equivalence Certificate) and 3+ years of dispatching experience required.

This position is largely sedentary; however, some filing is required. The employee must be able to lift files, open filing cabinets and bend or stand as necessary.

This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.

Reasonable accommodation may be requested for these physical demands. Supplemental note:
The job communicative responsibilities, task descriptions, and environmental requirements will be provided for those with disabilities.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Project Management and Information Technology
• Industry: Facilities Services

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