Service Coordinator

Service Coordinator
Buford, GA (Fully onsite)
Construction industry experience required

Why This Opportunity Stands Out:

• Join a growing service and repair department with strong visibility across operations.
• Serve as the primary point of contact for customers and play a direct role in service delivery.
• Gain exposure to scheduling, dispatching, invoicing, contract administration, and reporting.
• Collaborate closely with leadership on process improvements and operational efficiency initiatives.
• Develop expertise in customer management systems, billing platforms, and commercial service operations.

Key Responsibilities for the Service Coordinator:

• Manage customer communications via phone and email, ensuring timely and professional service.
• Coordinate work orders, schedule field crews, and provide customers with ongoing project updates.
• Review technician documentation, field notes, and photos to ensure complete and accurate records.
• Process invoicing and customer billing while maintaining compliance with customer-specific requirements.
• Track follow-up opportunities, manage customer portals, and support reporting and operational improvements.

Qualifications for the Service Coordinator:

• High school diploma or equivalent with 2+ years of customer service, dispatch, or administrative experience.
• Experience with Microsoft Office and CRM systems; scheduling or dispatching experience preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with invoicing, billing processes, customer portals, and contract-related documentation preferred.