Collision Concierge

Collision Concierge – Auto Nation

As a Collision Concierge you’ll address our Auto Nation Dealership customer collision needs and coordinate services with the local Auto Nation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression, and be skilled problem‑solvers. The Collision Concierge position is the starting point for a rewarding career path.

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non‑DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure expectations are met.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail‑oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

• Collision Estimator
• Service Advisor

• Competitive compensation and 401k matching
• Health, dental, vision, and maternity insurance plans promoting a healthy work‑life balance
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions that empower customers to make the best decisions for their needs. With a nationwide network of dealerships and a recognized brand, we provide a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through DRVPNK, we have raised over $40 million for cancer‑related causes, underscoring our commitment to making a positive difference in the lives of Associates, Customers, and the communities we serve.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact and invite you to join our culture of belonging while contributing to our revolutionary work in the automotive industry.

Seniority Level: Entry Level |

Employment Type:

Full‑time | Job Function:
Other | Industries:
Retail Motor Vehicles | Estimated Salary: $60,000–$110,000