Director, Parts

Director, Parts

Join to apply for the Director, Parts role at Viking Range, LLC

The Director, Parts is a strategic leadership role responsible for overseeing all aspects of the parts operations, including full Profit & Loss (P&L) accountability. This position drives operational excellence across demand planning, procurement, and order intake, inventory optimization, cost control, and customer satisfaction. With a strong focus on data-driven decision‑making, the manager owns key performance indicators (KPIs) and leads continuous improvement initiatives to enhance efficiency, accuracy, and profitability.

The ideal candidate combines analytical rigor with cross‑functional collaboration to align parts operations with broader business goals.

• P&L Ownership
  • Manages the full financial performance of the parts department, including revenue, cost control, margin optimization, and forecasting
  • Develops and executes sales plans for service parts, identifying growth opportunities across channels and customer segments
  • Defines and implements marketing and pricing strategies for service parts, including promotions, bundling, and channel development
  • Partners with service and sales teams and independent servicers to understand customer needs and deliver tailored solutions
  • Identifies bottlenecks and implements continuous improvement initiatives to enhance speed, accuracy, and scalability
• Demand Forecasting and Analysis
  • Develops and maintains rolling forecasts using historical data, market trends, and business intelligence
  • Owns key performance indicators (KPIs) such as forecast accuracy, inventory turns, fill rate, and service level
  • Analyzes demand drivers, seasonality, product lifecycle changes, promotions, and failure trends to improve forecast accuracy
  • Implements and leverages advanced planning tools and ERP systems for demand planning and forecasting
  • Conducts scenario planning to prepare for demand surges, supply disruptions, and market volatility
• Inventory Strategy and Optimization
  • Analyzes inventory levels and implements strategies to reduce excess and minimize stockouts
  • Defines safety stock parameters and reorder points based on demand variability and service level targets
  • Designs and implements inventory segmentation strategies (e.g., ABC analysis, demand variability)
  • Supports product launches through the New Product Introduction (NPI) process, promotions, and customer programs with aligned parts demand plans
• Strategic Sourcing and Procurement
  • Negotiates supplier agreements and manages vendor performance to ensure quality, cost, and delivery targets are met
  • Conducts regular performance reviews of suppliers based on KPIs such as lead time, fill rate, quality, and responsiveness
  • Implements stocking programs, consignment models, or vendor‑managed inventory (VMI) solutions tailored to service provider needs
• Order Intake and Fulfillment
  • Oversees end‑to‑end order processing, ensuring timely and accurate delivery while maintaining high customer satisfaction
  • Monitors and resolves backorders proactively, coordinating with procurement and supply chain teams to minimize delays
  • Implements quality control checks to ensure correct parts are picked, packed, and shipped with minimal errors
  • Ensures timely updates to customers regarding order status, delays, or substitutions, maintaining a high level of service

• Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or related field
• 5+ years of experience in parts management, supply chain, or service operations
• Strong proficiency with forecasting tools and ERP systems (i.e., SAP, Sys Pro, IBP, Logility, Intuendi, etc.)
• Advanced Excel and data analysis skills; knowledge of analytics tools is a plus
• Proven track record of full P&L ownership, including budgeting, forecasting, cost control, and margin optimization
• Demonstrated ability to drive sustained sales growth, with measurable results in revenue expansion, market share gains, or customer acquisition
• High-level understanding of procurement processes, inventory management, and production planning
• Excellent analytical and stakeholder management skills
• Ability to effectively facilitate discussions and influence without authority in a team environment
• Ability to communicate effectively, orally, in writing, and through formal presentations
• Ability to adapt quickly to changes in goals and objectives
• Experience in fast‑paced, high SKU‑count environments preferred