Director, Parts

The Director, Parts is a strategic leadership role responsible for overseeing all aspects of the parts operations, including full Profit & Loss (P&L) accountability. This position drives operational excellence across demand planning, procurement, and order intake, inventory optimization, cost control, and customer satisfaction. With a strong focus on data-driven decision-making, the manager owns key performance indicators (KPIs) and leads continuous improvement initiatives to enhance efficiency, accuracy, and profitability.

The ideal candidate combines analytical rigor with cross-functional collaboration to align parts operations with broader business goals.

• Manages the full financial performance of the parts department, including revenue, cost control, margin optimization, and forecasting
• Develops and executes sales plans for service parts, identifying growth opportunities across channels and customer segments
• Defines and implements marketing and pricing strategies for service parts, including promotions, bundling, and channel development
• Partners with service and sales teams and independent servicers to understand customer needs and deliver tailored solutions
• Identifies bottlenecks and implements continuous improvement initiatives to enhance speed, accuracy, and scalability

• Develops and maintains rolling forecasts using historical data, market trends, and business intelligence
• Owns key performance indicators (KPIs) such as forecast accuracy, inventory turns, fill rate, and service level
• Analyzes demand drivers, seasonality, product lifecycle changes, promotions, and failure trends to improve forecast accuracy
• Implements and leverages advanced planning tools and ERP systems for demand planning and forecasting
• Conducts scenario planning to prepare for demand surges, supply disruptions, and market volatility

• Analyzes inventory levels and implements strategies to reduce excess and minimize stockouts
• Defines safety stock parameters and reorder points based on demand variability and service level targets
• Designs and implements inventory segmentation strategies (e.g., ABC analysis, demand variability)
• Supports product launches through the New Product Introduction (NPI) process, promotions, and customer programs with aligned parts demand plans

• Negotiates supplier agreements and manages vendor performance to ensure quality, cost, and delivery targets are met
• Conducts regular performance reviews of suppliers based on KPIs such as lead time, fill rate, quality, and responsiveness
• Implements stocking programs, consignment models, or vendor-managed inventory (VMI) solutions tailored to service provider needs

• Oversees end-to-end order processing, ensuring timely and accurate delivery while maintaining high customer satisfaction
• Monitors and resolves backorders proactively, coordinating with procurement and supply chain teams to minimize delays
• Implements quality control checks to ensure correct parts are picked, packed, and shipped with minimal errors
• Ensures timely updates to customers regarding order status, delays, or substitutions, maintaining a high level of service

• Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or related field
• 5+ years of experience in parts management, supply chain, or service operations
• Strong proficiency with forecasting tools and ERP systems (i.e., SAP, Sys Pro, IBP, Logility, Intuendi, etc.)
• Advanced Excel and data analysis skills; knowledge of analytics tools is a plus
• Proven track record of full P&L ownership, including budgeting, forecasting, cost control, and margin optimization
• Demonstrated ability drive sustained sales growth
  , with measurable results in revenue expansion, market share gains, or customer acquisition
• High-level understanding of procurement processes, inventory management, and production planning
• Excellent analytical, and stakeholder management skills
• Ability to effectively facilitate discussions and influence without authority in a team environment
• Ability to communicate effectively, orally, in writing, and through formal presentations
• Ability to adapt quickly to changes in goals and objectives
• Experience in fast-paced, high SKU-count environments preferred