Customer Service Representative; CSR

Customer Service Representative (CSR) Join a leading electronics manufacturer as a Customer Service Representative (CSR) and be an integral part of a dynamic team dedicated to delivering outstanding customer experiences. This full-time opportunity offers the chance to work alongside cross-functional departments—including sales, production, quality, accounting, and warehouse teams—to ensure customer satisfaction and continuous business growth. As a Customer Service Representative (CSR), you will play a pivotal role in maintaining customer relationships, processing orders, and resolving inquiries in a fast-paced setting.

Located in Buford, GA, this position is structured as a long-term contract to hire and is ideal for individuals who thrive in a manufacturing environment and are passionate about providing top-tier service. The electronics manufacturing sector is fast-paced and demands a proactive approach to customer needs, making this role ideal for those who excel in communication and multitasking. Working as a Customer Service Representative (CSR) in Buford, GA, provides an excellent opportunity to be part of a growing industry and a company that values teamwork and professional development.

As a Customer Service Representative (CSR), your primary responsibility is to act as the main point of contact for customers, ensuring a seamless order process from placement through delivery. You will handle a variety of customer interactions, from answering inquiries to resolving issues related to orders and billing. In this role, accuracy, attention to detail, and a customer-focused mindset are essential.

You will be expected to collaborate closely with internal teams to track orders and maintain up-to-date customer records, all while delivering a consistently high level of customer support.

This position requires a background in business-to-business (B2B) customer service or order processing, as well as proficiency in Microsoft Word and Excel. Experience with ERP systems, particularly AS400, will be highly valued. The ideal candidate will demonstrate strong organizational and problem-solving skills and be comfortable working both independently and as part of a team. Accurate data entry and the ability to manage multiple priorities are crucial for success in this role.

TRC Talent Solutions is committed to fostering an inclusive work environment and is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

• Serve as the primary point of contact for customers of a leading electronics manufacturer.
• Support the end-to-end order process, from placement to delivery, ensuring a positive customer journey.
• Collaborate with cross-functional teams to facilitate customer satisfaction and business growth.
• Opportunity to work in a fast-paced, growth-oriented environment in Buford, GA.

• Process customer orders accurately, ensuring correct pricing, shipping, and billing details.
• Respond promptly to customer inquiries, resolve order and billing issues, and address service concerns.
• Coordinate with sales, production, accounting, quality, and warehouse teams to fulfill customer needs.
• Track orders, provide timely updates to customers, and maintain accurate customer records.
• Deliver exceptional customer service through clear communication and problem-solving.
• Maintain professionalism and adhere to company policies and procedures at all times.
• Support ongoing business growth…