Customer Service Representitive; CSR

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of Omni Cable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties such as order entry, quoting, RMA's, ship and debit agreements with vendors, etc.
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote Omni Cable awareness and cultivate business
• Support order completion and problem solving with customers on a daily basis
• Receive and coordinate incoming call overflow
  
  Enter and maintain requests and information in Infor and salesforce
• Provides friendly and efficient Customer Service throughout

Omni Cable, LLC (Omni Cable) is a premier redistributor of wire and cable, electrical products, and value-added services. Omni Cable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers.

Since our founding in 1977, we only sell to distributors.

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of Omni Cable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties such as order entry, quoting, RMA's, ship and debit agreements with vendors, etc.
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote Omni Cable awareness and cultivate business
• Support order completion and problem solving with customers on a daily basis
• Receive and coordinate incoming call overflow
• Enter and maintain requests and information in Infor and salesforce
• Provides friendly and efficient Customer Service throughout

Omni Cable, LLC (Omni Cable) is a premier redistributor of wire and cable, electrical products, and value-added services. Omni Cable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers.

Since our founding in 1977, we only sell to distributors.

Omni Cable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement:
To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.

• High School Diploma
• Microsoft Office Proficiency
• Exceptional organizational & time management skills
• Strong communication & interpersonal skills

• Bachelor’s Degree, or equivalent experience
• proficiency (or another CRM system)
• Experience with service industry or call center
• Experience with industrial sales

Besides earning a competitive wage, Omni Cable offers these other great benefits:

• Competitive Medical / Dental / Vision / Prescription Plans
• No-cost Life / STD / LTD / AD&D
• Health Savings & Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition Reimbursement
• Scholarship Fund
• Flexible Workplace