Relationship Manager; Water

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Job Description

The importance of water to the health of our world can’t be overstated!

As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.

Job Description

The importance of water to the health of our world can’t be overstated!

As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.

Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community.

You’ll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities.

Who are we looking for?

In response to steady growth within our Water/Wastewater business, our Southeast Region Water group is looking to bring onboard a motivated Relationship Manager to oversee the expansion of GHD’s Water business in the Metropolitan Atlanta area. As a Client Relationship Manager, you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water, wastewater, and stormwater).

To better serve our clients and foster collaboration, this position will be based in our future Metro-Atlanta office.

Come plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities, and utilizing account management skills are critical. The role requires full knowledge of water and wastewater, along with a strong understanding of the client's objectives and challenges.

In an ever-changing world, it requires creativity and innovation to stay ahead.

We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways. As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.

See what the power of commitment can do for you.

Working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:

• Key Account Management:
  Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include municipal government water and wastewater agencies, and the like.
• Customer Relationship Management / Account Management:
  Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Customer Needs Clarification:
  Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions:
  Use personal expertise to identify the complex standard services offered by the organization that meet the customer's needs. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price negotiation) that gain the customer's agreement.
• Promoting Customer Focus:
  Collaborate internally and work as the customer champion in cross-functional…