Field Tech Support Specialist

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Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Neptronic business. Neptronic was founded in 1976 and headquartered in Montreal, Canada. We design and manufacture innovative HVAC solutions, including humidifiers, electric heaters, controls, actuators and actuated valves. With a strong focus on engineering excellence, quality and customer collaboration, Neptronic delivers intelligent solutions that improve building performance, efficiency and environmental control worldwide.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Technical Sales & Field Solutions Specialist for Neptronic, an SPX Technologies company, you will combine hands‑on HVAC field service expertise with technical applications and business development to help customers select, commission, troubleshoot and optimize commercial and industrial HVAC solutions. You will support customers and channel partners from project discovery and quotation through successful installation and ongoing service, while identifying opportunities to grow the business.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Field Service, Commissioning & Technical Support

• Travel to customer and project sites to start up, commission, inspect, troubleshoot, maintain and repair HVAC equipment and associated controls; provide remote support when appropriate.
• Diagnose electrical, mechanical, controls and application issues using wiring diagrams, sequences of operation and diagnostic instruments; implement safe and practical corrective actions.
• Perform site assessments, support complex applications, warranty evaluations, field investigations and root‑cause analyses; document findings, measurements, photographs and corrective actions.
• Prepare accurate, timely service reports and communicate site status, risks and follow‑up needs to customers and internal teams.
• Coordinate tools, replacement parts, site access and travel; maintain service equipment and follow all safety, PPE and lockout requirements.

2. Technical Sales, Applications & Customer Development

• Develop opportunities with manufacturers’ representatives, distributors, engineers, contractors, OEMs and end users by understanding application needs and commercial objectives.
• Review plans, specifications and project requirements; support product and equipment selections, quotations, proposals and technical submittals.
• Translate field conditions into practical recommendations and clearly explain the technical and commercial value of proposed solutions.
• Partner with regional sales managers and channel partners on complex opportunities, moving projects from discovery through quotation, order and successful implementation.
• Build lasting customer relationships that generate repeat business, referrals and early awareness of future projects.
• Conduct customer meetings, product demonstrations, job‑site reviews, technical presentations, lunch‑and‑learns and training for contractors, partners and end users.
• Document customer activity, opportunities, quotations and service findings in appropriate company systems and provide dependable follow‑through.
• Share field performance, customer…