Imaging Outpatient Manager

** Job Category:
** Allied Health
** Work Shift/

Schedule:

** 8 Hr Morning - Afternoon
** Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.**##
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* About the Role:

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** Job Summary
** Under the direction of a Radiologist and Executive Director, Operations and Imaging Director is responsible for the day-to-day 24X7 operation of the Imaging Department which includes Diagnostic Radiology, Mammography, CT, Ultrasound, Radiology Nursing and MRI. Assure open communication between staff members, physicians, management regarding daily operation and policy for the Imaging Department. Performs a variety of technical procedures that require independent judgement with ingenuity and initiative to apply ionizing radiation for radiologic diagnosis.

Assumes responsibility for designated areas of procedures required. The scope of care includes age groups ranging from newborn to elderly. Implements and maintains visual management for site as well as leads process improvement activities.#
** Minimum Job Qualifications**
* ** Licensure or other certifications:
** Current ARRT or ARDMS Program or equivalent.
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* Educational Requirements:

** High School Diploma or GED. Graduate of accredited ARRT or ARDMS Program.
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* Minimum Experience:

** 3-5 years supervisor and/or management experience required in a hospital imaging environment preferred. Heavy emphasis on OR and ER imaging operations.
* ** Other:**#
** Preferred Job Qualifications**
* ** Preferred Licensure or other certifications:**
* ** Preferred

Educational Requirements:

** Bachelors Degree.
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* Preferred Experience:

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* ** Other:**#
** Job Specific and Unique Knowledge,

Skills and Abilities

*** Excellent customer service skills, focusing on providing exceptional patient experiences
* Has knowledge and experience in making educated decisions based on situations that occur with working through problems with other departments and physician practices
* Has knowledge of radiology nursing, diagnostic, CT, MRI (all procedures types), Nuc. Med/PET, Ultrasound, Women's Imaging to include mammography and bone density and working with cancer program to grow business
* Diverse skills in problem solving complex issues and create changes in operations across department to quickly resolve
* Demonstrated Clinical knowledge and expertise in Imaging services
* Excellent communication skills with high-level physician practice administrators and staff, customer service oriented
* Working knowledge of all radiological equipment to include RIS/PACS, dictation, all modalities, peripheral equipment, all hospital information systems to include scheduling and registration
* Has high level knowledge in budgeting concepts and proficient in quality improvement initiatives
* Ability to understand and meet customer needs and work with Imaging Director to implement new programs & consistent imaging protocols, practices consistent with delivery of care across Radiology sites#
** Essential Tasks and Responsibilities
*** Provides managerial oversight and effective leadership by assuring staffing plans meet patient care needs, staff training & education, equipment functioning, maintained new technology initiatives are implemented. This person will need to work closely with the NGHS Hospital Manager to assure consistency in process, policy and procedure.
* Direct supervision of all Imaging staff. Will work in conjunction with lead modality techs as appropriate staff to include receptionist, technologist, radiology nurses, tech aids and clerical support staff.
* Operate all radiographic equipment according to equipment specifications and produce quality radiographs consistently within department standards.
* Assure compliance with daily requirements for ACR, MQSA and FDA accreditation for Mammography and ACR accreditation for MRI,US and CT.
* Resolve customer/patient/staff conflicts, complaints, concerns. Contact patient experience coordinator as necessary.
* Maintain desired results in Patient Satisfaction Survey.
* Work closely with radiologists to insure timely report turnaround and address other physician issues related to patient care.
* Ensure staff follow good radiation safety practices, i.e. coning, shielding, film badge monitoring, according to state and federal guidelines.
* Responsible for patient flow, maintain and post daily work schedules and coordinate flow of patients with multiple exams (i.e. monitor patient wait times, assist with add-on and emergency cases) to meet productivity standards and maintain customer satisfaction.
* Manages Time and attendance for imaging center staff (approve vacations, maintain holiday schedule, sick days, ensures 24/7 coverage including holidays, etc.)
* Ensure staff compliance in accurately and completely utilizing information systems according to department standards (i.e., order, arrive, start, complete/charge, cancel, record complications, fluoro time, drug history, repeats, complaints and transfers).
* Monitor information systems…