Executive Meeting Manager

SUMMARY: Nestled on the shores of Lake Lanier lies the Lanier Islands Resort; the resort offers 282 rooms conveniently located throughout the 1,200 acres of the resort. This individual is responsible for soliciting and closing sales agreements and facilitating the execution of those agreements in the small meetings market in a manner consistent with company standards. Examples of events are day‑meetings (with or without overnight accommodations), family reunions, tour & travel groups and room‑only blocks affiliated with other Islands’ activities.

This position books and details its own events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned on an as‑needed basis.

• Solicit new business to meet and exceed revenue goals. Maximize revenues through suggestive selling techniques that enhance the guest experience and generate revenue opportunities.
• Contact new meeting prospects through inquiries, leads, trade shows, networking, social media, or other means. Evaluate each prospect to maximize revenue and profitability while exceeding customers’ expectations.
• Create and generate professional proposals and contracts in response to leads, inquiries, and prospecting efforts.
• Be timely and expeditious in all forms of client communications.
• Responsible to share details of the event(s) with operational departments according to established timelines.
• Handle financial elements such as prepayment according to established procedures.
• Become a master of applications essential to the hotel and department. Delphi/Amadeus is the current application. The associate must study and undertake an application proficiency test with a pass grade within 30 days of employment.
• Recognize the role as the central point of contact between client and operational departments. Thorough and complete communication of all aspects of the event will allow the operational departments to successfully achieve the client’s expectations.
• Work with any third‑party vendors on scope of work, delivery schedules, product installations and tear‑downs, follow‑up, pricing, and contract compliance.
• Be available according to the client’s schedule to conduct site inspections with clients and/or coordinators as needed to ensure all details are identified and resolved, and needs are met.
• Work with internal departments on any room blocks, cut‑off dates, special room requests, etc.
• Coordinate with the culinary team, with sufficient advance notice, on any non‑standard menu items or dietary restrictions. Collaborate with the culinary team by providing opportunities for creative and innovative menus that yield higher revenues.
• Actively participate in department events such as trade shows and client visits.
• Be fully aware of all resort features and benefits, and those of competing facilities within the marketplace.
• Adhere to guidelines within the associate handbook and other policies and procedures. Maintain an environment of ongoing coaching, mentoring, and where appropriate, counsel according to progressive disciplinary guidelines.
• Lead and mentor team members. Attend daily operational meetings such as BEO (Banquet Event Order), resume, and staff meetings as needed. Demonstrate a culture of care towards all associates.
• Be a teacher. Coach associates in the importance of, and how to greet guests and resolve guest requests or service issues with diplomacy and urgency.
• Oversee your daily work assignments and monitor performance toward daily goals.
• As a leader within hotel sales, engage with other departments on procedures and ideas to improve the guest experience, nurture associates, and drive revenues.
• Establish and maintain open, collaborative relationships, both vertically and horizontally.
• Ensure ongoing training and compliance with all safety procedures and workplace conditions that ensure standards are maintained with minimal workers’ compensation incidents.
• Adhere to all emergency, safety and security protocols. Promote safety. Offer critical insight to improve processes as needed. Ensure OSHA and ADA policies are adhered to.
• Have working knowledge of and maintain compliance with Hall County Health Department standards.
• Make…