Assistant Front Office Manager

Assistant Front Office Manager – Lanier Islands Resort

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The Assistant Front Office Manager at Lanier Islands' Legacy Lodge will have a proven track record of developing a team to provide exceptional service, be open to learning and lead by example, respond in a professional and courteous manner to guests and team members, and be there to support the team both personally and professionally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age with a valid driver’s license and clean MVR for 3 years.

• Assist the Front Office Manager in managing the Front Office Operations to ensure complete customer satisfaction, quality service, and compliance with directives established by management.
• Monitor and maintain front office systems and equipment.
• Track guest satisfaction surveys and introduce initiatives geared towards improving team performance.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Develop working relationships with coworkers, associates, and other managers.
• Knowledge of using “check book system” and creating purchase orders.
• Ability to anticipate business needs to ensure sufficient coverage at the front desk, PBX, and bell stand.
• Fully able to support entire team, including checking in/out guests, reservations, PBX, bell/guest/valet services, room blocking for transient and group rooms control knowledge.
• Knowledge of night auditing, Attendance on Demand, Time Edits, Payroll process, and HR processes are part of the operation.
• Cash handling, adjustments with backup, transportation weekly report, end of shift reporting. Professional, polite, calm, ability to work in a very high stress and ever-changing environment, ability to work independently without supervision.
• Attend daily stand-up operations meeting, weekly resume meeting/staff meeting, and ensure proper communication back to team.
• Develop and lead a culture of anticipating guest needs, outstanding problem resolution, and creating memorable experiences for our guests.
• Other duties as assigned by management.

The ability to oversee, mentor, and hold supervisors and hourly staff accountable to expectations.

High School diploma or GED plus two years prior hotel industry experience; preferably within the front office department. Prior supervisor experience preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of the organization.

• Knowledge of Opera, Amadeus, and Microsoft Office is required.
• Knowledge of Micros, Spa Soft, and Guestware are preferable.
• Ability to utilize all applicable applications to improve work processes and guest experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear and listen. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. The role of an Assistant Front Office Manager is demanding and requires mental and emotional strength.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Mid‑Senior level

Full‑time

Other

Hospitality