Shop - Site Operations Manager

Team Overview:
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

We are looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

• Manage end to end e-commerce fulfillment operations including inbound goods, pick, pack and outbound operations
• Own and deliver operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality and financial goals
• Responsible for providing strategic and long‐term planning inputs including peak season planning
• Drive continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network‐wide impact
• Leverage cross‑functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establish objectives and metrics for node operations in the areas of safety, quality, productivity and customer experience
• Set clear goals and expectations for team members, measure performance and provide feedback

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience managing third‑party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound or quality operations with a thorough understanding of key metrics, inputs and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at