Collections Floor Supervisor

Vice President at Global Electronic Services

Collections Floor Supervisor

We are looking for a motivated and experienced Floor Supervisor with experience in collections to lead and support our Collections team. This role is responsible for overseeing day-to-day collections operations, coaching agents, plugging into agents, making collections calls daily, maintaining performance standards, and ensuring compliance with company policies and industry regulations.

• Oversee daily floor operations for the Collections team.
• Monitor and plug into calls measuring agents' performance and provide real-time coaching, feedback, and support.
• Make collections calls with team.
• Ensure adherence to compliance, call quality, and company procedures.
• Analyze team performance metrics and implement strategies to improve productivity and quality.
• Collaborate with supervisors and management to meet departmental goals.
• Handle escalations and assist agents with complex cases.
• Conduct regular quality audits and ensure corrective actions are followed.
• Prepare performance reports and communicate updates to leadership.
• Support new hire training and ongoing staff development.

• 2+ years of experience in Collections, Call Center, QA, or a related leadership role.
• Strong knowledge of collections practices, compliance requirements, and quality processes.
• Excellent communication, coaching, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with call center software, reporting tools, and QA platforms.
• Strong leadership presence with the ability to motivate diverse teams.

• Experience as a floor lead, supervisor, or QA coach.
• Strong analytical skills and experience improving KPIs.

• Benefits package, including employer contribution to health insurance.
• Opportunities for career growth.
• Supportive and team-focused work environment.

Mid-Senior level

Full-time

Accounting / Auditing and Finance

Manufacturing and Commercial and Service Industry Machinery Manufacturing

Buford, GA