Service Manager

Service Manager at Kanawha Scales & Systems, LLC.

MTA Weighing Group, a division of Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

MTA is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At MTA, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long‑term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a Service Manager who will supervise the service department of industrial weighing equipment (commercial scales) for our Atlanta office.

This position is responsible for executing the plan to support departmental growth and profitability by supporting customers’ maintenance, repair, & calibration needs in conjunction with supervising service technicians and clerical staff.

• Manage and perform the installation, maintenance, testing, calibration, troubleshooting, and repair of industrial weighing equipment.
• Plan and accomplish goals to meet and exceed departmental targets.
• Ensure compliance to customer specifications and company requirements.
• Ensure that all functions are completed on time and within budget.
• Coordinate and manage parts inventory including rental equipment
• Calculate and communicate service and repair estimates, identify costs of materials and labor to external and internal customers.
• Develop schedules and assignments for service technicians based on priority of services required, quantity of equipment needing repair, and the skill level of the technicians.
• Compile operations and personnel records such as timesheets, employee evaluations.
• Manage fuel and repair costs for vehicles assigned to the location.
• Any other job‑related duties assigned by upper management

• Excellent managerial and supervisory skills.
• Knowledge of equipment repair techniques and procedures.
• Excellent communication and interpersonal skills.
• High School diploma or equivalent
• Good organizational skills
• Exceptional customer service skills
• Basic computer skills with familiarity of Microsoft Office
• Good driving record

• Must be able to work safely in a noisy area and work sites
• Must be able to lift 25 pounds at times.
• Must be able to inspect equipment in a variety of weather conditions.
  
  Good vision to inspect repair work.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.

This is a full‑time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Health Insurance:
  Highmark
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company-paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12 weeks) and Paternity Leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 401(k) Retirement Plan: 4% employer match
• Paid Time Off (PTO)
• Company-provided PPE
• Employee discounts on products and services
• Networking and professional development opportunities

Atlanta office, Buford, GA

$55,000 - $60,000

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Automation Machinery Manufacturing

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.