Shop - Transportation Operations Manager

Tik Tok Shop - Transportation Operations Manager Responsibilities

• Manage day-to-day logistics operations, including linehaul and last-mile delivery processes
• Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
• Coordinate with partner teams, particularly customer service, to resolve transportation-related issues and ensure customer satisfaction
• Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
• Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking

• 5+ years of experience in logistics operations management, with a proven track record of successfully managing transportation operations and driving efficiency improvements
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Experience working with third-party logistics providers and carriers
• Knowledge of regulatory requirements and best practices in transportation and logistics management
• Demonstrated leadership abilities and experience in leading cross-functional teams
• Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures
• Certification in logistics or supply chain management (e.g., CSCP, CPIM)

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Mid-Senior level

Full-time

Management and Manufacturing

Technology, Information and Internet