Agriculture Customer Service Representative – Buhl

Overview

Investing in You, join a 100-year-old, family-owned leader in Ag — and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. We foster a supportive, people-first work environment. We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

The Customer Service Representative is essential to the technical sales manager. The role is key to the sales and marketing support function. The individual is expected to provide superior service to our customers, our suppliers, and identified sales team members. This position will solicit sales orders, provide potential customers with product information and samples, and be a customer point of contact in the absence of a sales representative.

This role works closely with the sales and production teams at our Idaho location to increase sales, resolve customer complaints, and handle routine customer correspondence.

• 2-5 years of industry and sales support experience
• Strong background in all facets of order management and/or transactional processing
• Experience with a Tier 1 ERP, JDE experience preferred
• A high level of commitment and accountability in all areas of responsibility
• Strong communication and interpersonal skills required for positive interactions between internal and external employees, customers, and suppliers
• Strong oral and written communication skills
• Ability to demonstrate and maintain professionalism in interactions with others, including an ability to work with a high level of confidentiality
• Ability to work and contribute independently and/or within a team on given assignments
• Ability to prioritize and multi-task to accomplish multiple assignments

• Invoice local and out-of-state accounts daily
• Take customer feed orders over the phone
• Prepare bills of lading
• Perform intercompany billing
• Maintain inventory/production control records and posting daily production activity onto a computerized inventory control system
• Maintain Item Master Directory
• Coordinate all deliveries and prepare required shipping documents
• Assist in tracking production
• Assist with scheduling ingredient deliveries and receiving documents with purchasing and operations
• Provide knowledgeable advice and recommendations to customers regarding the use of feed products
• Prepare production meeting reports
• Perform all necessary office duties, including keeping logs as required
• Perform other duties as assigned

In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $15.96 – $21.28 per hour. Wages may vary based on location, skills, and experience. This position is eligible for many benefits, such as vacation, holidays, health, dental, vision, mental health, and retirement plan participation, including an employer contribution of up to 7% into your 401(k).

Follow this link for more information regarding Wilbur-Ellis employee benefits:
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility. Wilbur-Ellis Nutrition, LLC is headquartered in Buhl, Idaho, and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific.

Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries. Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors. We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.

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