Administrative Assistant; Apprenticeship

Administrative Assistant (Apprenticeship)

The closing date is 24 July 2026

We are looking for an enthusiastic Apprentice Administrator to join our small team providing administrative support services to the Chief Executive's team at East Midlands Ambulance Service.

As an apprentice you will work with our team and gain hands‑on experience in a wide range of administration skills, including reception and switchboard, printing and photocopying, using Excel spreadsheets to track correspondence, typing emails and documents, dealing with incoming and outgoing mail, learning about corporate governance and gaining experience in producing agendas and recording action logs.

All of this will enable you to achieve your NVQ Level 3 in Business Administration. Course contents include your training plan;
End‑Point Assessment;
Work‑based Training;
Monthly assessor sessions throughout the entire apprenticeship;
End‑Point Assessment preparation;
Assignments/Workbooks;
Guided Self‑Study;
Quarterly progress reviews;
Directed Learning & Observations;
Professional Discussions;
Training, Coaching & Feedback Sessions.

The role is office based at our Headquarters in Nottingham, full‑time Monday to Friday 9am – 5pm and is a fixed‑term contract for a total of 18 months.

Provide support to the Reception team for lunchtime and holiday cover of the main Headquarters reception and switchboard. Answering and transferring calls and dealing with visitors, parcel deliveries etc.

Answering emails in the generic admin inbox and allocating emails for action to the correct person.

Receiving and logging and then processing correspondence through to signature following the team's established systems.

Using skills in Microsoft Outlook, Excel and Word. Also Microsoft Teams for arranging diary dates and meetings.

We are a small but busy corporate admin team and need an Administrative Assistant to help keep us all on track! You will be the lead person managing our busy generic inbox and keeping our correspondence trackers up to date. You will be the important person booking travel requests on our travel system, this could be staff going to external meetings on the train or could be a group of our trainee front line staff going to a residency for a few days training.

Following established systems and processes and maintaining tracking spreadsheets for correspondence. Booking travel including rail and hotels. Dealing with incoming and outgoing mail. Reception duties to cover absence. Processing correspondence for signatures. Room bookings and setting up for meetings, including ordering lunch and refreshments.

Job Description attached with full details.

• Educated to GCSE level or equivalent in English and Maths grade C or above
• Good command of written English language
• Flexible, enthusiastic and positive attitude
• Skills in Microsoft Office software such as Excel, Word and Outlook

• Positive attitude and commitment
• High level of integrity and professionalism
• Ability to develop effective working relationships with colleagues and the public
• Good organisational skills
• Ability to handle and prioritise multiple tasks
• Remain calm under pressure and meet deadlines

• Possess a flexible, enthusiastic and positive attitude

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Midlands Ambulance Service NHS Trust

£25,760 to £27,476 a year, paid at 70% of the maximum qualified rate.