Receptionist - Headquarters

This receptionist post sits at the headquarters of East Midlands Ambulance Service NHS Trust, within its Executive Services Administration Team. The work centres on front-of-house duties: greeting visitors, handling calls, arranging meeting rooms and receiving deliveries and post. It pairs reception with general clerical work such as typing, filing and correspondence, with support given across headquarters when needed. Candidates need a typing qualification and at least a year of office experience that includes reception work.

• Provide a professional reception service, welcoming visitors and directing them to the right person or department
• Receive, manage and direct telephone enquiries, taking accurate messages and passing information on promptly
• Manage meeting room bookings and support meetings, including room setup and equipment
• Provide general administrative and clerical support, including typing, routine correspondence and distributing information
• Maintain accurate filing systems, records and distribution lists
• Update contact directories, circulation lists and other administrative records
• Receive deliveries and post, keep records and arrange distribution to teams and departments
• Escalate issues affecting reception or switchboard operation to the appropriate manager
• Keep the reception area to a high standard as a professional environment for visitors and staff
• Work as part of the Executive Services Administration Team, supporting headquarters services as required
• Undertake other reasonable duties within the role and grade

• GCSE grade C/4 or equivalent in English
• Typing or keyboard qualification equivalent to RSA I or similar

• Experience of Microsoft Office applications
• At least one year's previous office experience, including reception duties

• Communicate effectively at all levels, verbally and in writing, including taking accurate messages
• Attention to detail
• Excellent telephone manner
• Clear and articulate speech
• Work calmly under pressure
• Maintain confidentiality

• Polite and professional manner
• Work on own initiative and as part of a team
• Conscientious and reliable approach to work
• Even temperament and helpful manner
• Present a professional image on behalf of the Trust

• RSA II or equivalent qualification in typing or word processing
• Switchboard experience

• Flexible working patterns, with a wide range of rotas for part-time and full-time staff
• 27 days holiday rising to 33 after 10 years, plus public bank holidays (pro rata for part time)
• Pay enhancements for out of hours, shift and overtime working, with salary progression and annual personal development review
• Membership of the NHS Pension Scheme
• Training and support from the in-house education team
• Occupational Health support and an Employee Assistance Programme
• NHS discounts in over 200 stores
• Salary sacrifice schemes and cycle to work