Admissions Specialist

Department: Administrative - Other

Employment Type: Full Time

Location: Burbank, CA

Compensation: $20.00 - $25.00 / hour

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health.

This position reports to the Director of Billing and Admissions.

• Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
• Collect and verify required admissions documentation, including patient demographics and forms.
• Verify patient eligibility and insurance benefits.
• Request and track authorizations for services.
• Maintain timely and consistent follow-up on pending admissions and cases.
• Accurately update and maintain information in the system of record.
• Collaborate with department coordinators and internal teams to support an efficient admissions process.
• Prioritize tasks effectively and work efficiently in a fast-paced environment.
• Cross-train and provide support in applicable areas of the department as needed.
• Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
• Communicate with management regarding operational needs and recommend process improvements.
• Perform other administrative duties as assigned by the Director of Billing and Admissions.

• High school diploma or equivalent required.
• At least 6 months of customer service or administrative experience preferred.
• Strong verbal and written communication skills with the ability to interact professionally and compassionately with families, referral sources, and team members.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications.
• Bilingual in English and Spanish preferred.
• Successful completion of a Department of Justice (DOJ) background check required.
• Ability to build effective working relationships with staff, providers, and patients.
• Proficiency in Microsoft Office.