Revenue Operations Manager

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands – Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.

The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #One Cast One Crew

The Revenue Operations Manager supports the CRO in prioritizing strategic initiatives, establishing effective operating rhythms, and driving organizational execution. Acting as a hands-on business operations partner, this role creates visibility, accountability, and follow-through across the revenue organization. Responsibilities may span performance reporting, forecasting, operational planning, cross-functional initiatives, and process improvement, with priorities and depth of ownership evolving based on business needs.

The areas below represent potential responsibilities; priorities and depth of ownership will be set based on business needs, rather than pursued all at once.

Priorities, operating rhythm, and insights

• Partner with the CRO to prioritize top initiatives, translate priorities into plans with owners and milestones, track progress, surface blockers, and drive follow-through.
• Establish effective operating rhythms for forecasts, pipeline and KPI reviews, QBRs, and recurring forums such as Think Tanks, all-hands, and leadership meetings. Help ensure each has clear objectives, preparation, decisions, owners, and follow-through.
• Improve forecast quality and pipeline discipline; analyze trends, risks, and opportunities across teams and business units, and recommend timely action. Prepare concise, reliable performance reporting for leadership.

• Establish rep productivity metrics, including quota attainment, pipeline generation, and conversion; identify performance and coverage trends.
• Establish business-unit and initiative ROI by connecting revenue results with relevant costs and investments.
• Maintain visibility into the revenue organization’s Opex budget; monitor budget versus actuals, forecast changes, and material variances, and flag implications for resource decisions.

• Partner with revenue-systems owners to ensure Hub Spot dashboards, data, and workflows meet business needs and are adopted by the sales team.
• Identify and coordinate reporting and integration improvements, including connecting financial forecasting with Hub Spot where appropriate.
• Maintain trusted reporting across pipeline and funnel performance and, where available, customer retention, expansion, and renewal.

• Develop, document, and maintain sales policies and rules of engagement, including account ownership, coverage, handoffs, exceptions, and escalation paths; align with sales leadership on implementation.
• Establish territory design and quota-setting frameworks for teams where these processes are new, in partnership with sales leadership and Finance; maintain clear methodology and review practices.
• Educate sellers on policies, forecasting, CRM practices, dashboards, KPIs, and pipeline processes; provide practical guides and training.

• Work across Sales, Marketing, Finance, Client Success and Operations to align priorities, improve processes, and execute cross-functional initiatives.
• Keep owners, milestones, decisions, and…