Customer Service Admin - Aerospace

Position: Customer Service Admin I - Aerospace
Customer Service Admin I
- Aerospace This site uses cookies to enhance your user experience. Continued use of this site indicates your consent.### Customer Service Admin I
- Aerospace Apply:
Onsite:
Burbank, California:
Full time:
Posted Yesterday:
JR102648
** Crane Aerospace and Electronics
** has an exciting opportunity for an
** Aerospace*
* ** Customer Service Admin I
** at our
** Burbank, CA
** location.
* This is an on-site position.
* ** About Crane:*
* ** Crane Aerospace & Electronics
** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).  Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination.

Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment.

Start the next chapter of your career with Crane Aerospace & Electron cs!  The Customer Service Administrator I is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator I acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable.

The primary duty of the Customer Service Administrator I is focused on routine daily order entry activities directly into an ERP system.

*
* Essential Functions:

*** Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
* Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
* Support accounts receivables to address past due payment issues for assigned customer base
* Process warranty returns and ensure timely processing to support customer requirements
* Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
* Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
* Ensure applicable export compliance requirements are adhered to
* Any other task assigned by supervisor or management
** Non
- Essential Functions:

*** Accurately manage internal databases or CRM tools as applicable.
* Provide follow-up and support to the Regional Sales Managers/business managers/customer account managers.
* Coordinating with other internal functional teams to drive expedited/aircraft on ground (AOG) orders as applicable.
*
* Minimum Qualifications:

**
* **
* Experience:

*** 2+ years of applicable Customer Service and Account Management work in a highly regulated environment.
* *** Knowledge:
*** Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
* ***…