Tech Support Admin
-
Engineering
Technical Support
Job Description & How to Apply Below
We are looking for a Technical Support Representative to join our team. This individual will provides technical support of Hutchinson Aerospace & Industry products, services and publications in the aftermarket through engineering interface, direct customer contact and product application and utilization analysis.
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Join us and reveal what drives you!
ESSENTIAL FUNCTIONS:- a. CMM/AMM creation & revision
- i. Assemble Engineering Data (BOM, Drawings, ECO's)
- ii. Send Engineering Data to Technical Publications Vendor
- iii. Submit CMM to OEM for approval
- iv. Distribute revision to operators (not being performed due to lack of resources)
- b. Provisioning data & documentation creation & revision
- i. Assemble Engineering Data (BOM, Drawings, ECO's)
- ii. Send Engineering Data to Technical Publications Vendor
- iii. Submit T-file to OEM for approval
- C. Service bulletins & Service letters & revision
- d. Customer and Operator (Non-BCA generated) technical publications
- i. Obtain necessary technical data
- ii. Monitor technical date to insure it is current
- iii. Renew agreements, licenses, PO to continue receipt of data
- iv. Access Administrator for My Boeing Fleet Account
- E. Distribution of Technical Publications
- i. Customers
- Operators, Airlines, OEM's - ii. Maintain customer contacts information
- i. Customers
- a. Support contract review for aftermarket support requirements
- i. Review and approve product support agreements (PSA, GCP)
- b. Respond to customer technical issues and questions
- i. Ensure a timely response and customer satisfaction.
- c. Identify appropriate technical contact within the customer's organization
- i. by direct or indirect communication with customer or other outside sources
- d. Support aftermarket sales activities and regional sales team members.
- e. Visit customers to provide technical support
- i. Keep the customer and BCA informed of product changes
- ii. Define customer requirements.
- a. Repair Capabilities listing
- i. Maintain Repair Capabilities Listing/update as necessary
- b. Maintain Cross-reference of customer and BCA part number
- i. Customer, aircraft, engine, mounting system, P/N's
- c. Product support - focal point with customers & sales for technical product issues
- i. Installation instructions.
- ii. CMM revision status.
- iii. Approval for applications.
- iv. Experimental applications.
- v. Drawing, CMM requests
- vi. Technical advice, limits
- vii. Problems/Issues
- Primary technical POC with customer
- a. Documenting findings (customer, part #, quantity, condition, photos).
- b. Monthly internal reporting of warranty activity.
- c. Reporting of findings to customer.
Computers and printers, and calculator.
KNOWLEDGE, SKILLS, AND ABILITIESREQUIRED:
Education and/or
Experience:
Five years' experience in aviation technical publication and product support. Airline industry experience and working knowledge of FAA/EASA/CAAC regulations required. Airline maintenance experience and A&P license is recommended. A 2- or 4-year technical degree in Mechanical or Aerospace Engineering is a plus.
Skills:
Ability to read, analyze and interpret proposals and contracts, technical procedures, and written correspondence. Excellent verbal communication with the ability to effectively present information and respond to questions from managers, customers, government representatives and airline maintenance personnel.
MathematicalSkills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.
ComputerSkills:
Working knowledge in Windows and software data packages, Microsoft Office. Experience in ERP systems, internet portals helpful.
Problem Solving:Ability to define problems, collect data, establish facts and draw…
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