Video Streaming Operator

Location:
Burbank, CA (Onsite-5days/week)
Contract

Note:
Flexible to work in swing shift – morning, evening, night and weekends.

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

We are the Live Video Streaming Operations team responsible for supporting sports content ranging from college sports all the way to the sports leagues. On a daily basis, you will be interacting with live sports content supporting over 15 different platforms, apps, and sites, and more. We are also responsible for the encoding and delivery of premium content to millions of users every day.

You will play a key role in delivering sports content to potentially millions of people around the world.

• Supervise a small team of Tier 1 Live Operators tasked with ensuring live content streams flawlessly. This includes monitoring and testing signal acquisition, triggering markers for DAI ads, clipping post-event highlights and additional monitoring. During live sports events, team members will listen to bridge lines for cues to trigger digital ads during breaks. The manager will monitor each operator and ensure ads are running correctly for each game and solve any problems the operators may experience.
• Manage people, including team members who work remotely. Set up and establish communication links with operators so that you can answer questions and solve problems in real time.
• Revenue impacting position in which attention to detail and timing is critical. Commitment to working weekends, which are busy days for our live sports portfolio.
• Help other Live Operations teams as they stream additional events - everything from world rugby and soccer to college athletics.

• Work with a range of live sports content.
• Create staff schedules to ensure all live events that require operators are staffed.
• Set up communication systems for the operators. Be the owner of our Live Ops bridges for all the matches.
• Provide operators with game formats and rundowns for the commercial ad loads.
• Become an expert using our in-house tools to trigger SCTE markers during the broadcast. Teach and train the operators. Become their go-to person when they have questions or experience problems with the tools during live events.
• Interact with our operations team as well as support teams for both internal and external partners.
• Assist in checking, testing, and troubleshooting live events on a range of platforms and devices.
• Use a series of vendor and in-house tools to monitor the overall health of the streams, and be constantly on the lookout for indications of technical issues.
• Interact with key partners, including but not limited to Sports production. Work with each to set up test events and to ensure live events are successful.
• Work closely with system Developers to report and escape issues.
• Support and assist with live events as assigned/needed.

• A commitment and willingness to work weekends.
• At least three years of experience in live television, master control, or sports media.
• A basic understanding of broadcast standards and operations, as well as best practices.
• Ability to work under pressure and, at times, unsupervised, as well as effectively communicate and document processes.
• Strong communication skills. Ability to give clear instructions to team members, and respond to challenges they may experience during the events.
• A solid understanding of live-streaming video.
• The ability to execute daily, weekly, and monthly tasks without supervision or prompting.

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