Equity Servicing Technician & Loan Processor

Position Summary

The Home Equity Servicing Technician & Loan Processor provides operational and administrative support in the servicing, processing, and maintenance of Home Equity Loans and Lines of Credit within the organization’s core banking and lending systems. This role focuses on accurately executing daily servicing tasks, maintaining loan records, and supporting the loan processing team within the organization’s core banking and lending systems.

The incumbent assists with loan funding, payments, payoff requests, and document tracking, while ensuring all activities are completed in accordance with established procedures and regulatory requirements. Working under the guidance of the Senior Home Equity Loan Processor & Systems Technician, this role helps ensure loan servicing accuracy, member satisfaction, and compliance with applicable federal and state regulations, including ECOA, RESPA, TRID, HMDA, Truth in Lending, SCRA, MLA, and BSA/AML guidelines.

• Support the processing and maintenance of Home Equity Loans and Lines of Credit within the Fiserv DNA core system, ensuring data accuracy and adherence to policies.
• Prepare and process routine funding, payment, and payoff transactions, including issuing payoff statements and tracking reconveyances.
• Review and maintain collateral documentation (e.g., Deeds, Mortgages, hazard and flood insurance) to ensure records are complete and compliant.
• Respond to basic borrower inquiries regarding account information, payments, or loan terms.
• Assist with the preparation and delivery of initial disclosures and Change of Circumstances (COCs) under the direction of the Senior Processor and in accordance with RESPA and TRID requirements.
• Escalate complex or unusual loan servicing issues to the Senior Processor or management for resolution.

• Enter, update, and verify loan data in Fiserv DNA and related systems to ensure accuracy and consistency.
• Support periodic testing and validation of system updates or enhancements as directed by the Senior Processor or system administrators.
• Maintain proper electronic filing and document storage in compliance with internal standards.
• Identify minor system discrepancies or data issues and report them to the Senior Processor or IT support for resolution.

• Follow established procedures to ensure compliance with applicable lending regulations and internal policies.
• Maintain accurate documentation for insurance, collateral, and loan servicing activities.
• Support audit requests and internal quality reviews by providing required documentation and reports.
• Adhere to all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and NCUA guidelines.

• Collaborate with the Senior Home Equity Loan Processor & Systems Technician, Loan Officers, and Underwriters to ensure timely loan processing and servicing.
• Manage and distribute incoming mail, faxes, and deliveries, ensuring prompt scanning and filing into loan files.
• Provide general administrative and operational support to the lending team as needed.
• Participate in cross-training and ongoing learning to develop greater proficiency in loan processing and system functionality.
• Complete all required training and certifications within established deadlines.
• Perform other duties as assigned.

• Minimum 1-3 years of experience in Home Equity or real estate loan servicing or processing.
• Experience using Fiserv, DNA, or similar core banking systems.
• Experience with Meridian Link and Doc Magic a plus.
• Strong knowledge of loan documentation, collateral management, and regulatory compliance.
• Strong attention to detail, organization, and accuracy.
• Effective communication and customer service skills.
• Ability to prioritize tasks and follow established workflows with minimal supervision.
• Proficiency in Microsoft Office Products (Word, Excel, Outlook).
• Reliable attendance and commitment to meeting deadlines.