Credit Solutions Advisor - Burbank Main

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This position is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full‑time within the financial center.

Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care. The role may be responsible for the provision of residential mortgage loans; as such, it is subject to SAFE Act registration requirements.

Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client’s life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client’s financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client’s unique priorities
• Prepares potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

• Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of:
• Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year
• Knowledge of credit and home lending requirements
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
• Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
• Has effective customer service skills with ability to manage the full client end‑to‑end experience and problem resolution
• Strong written and verbal communication skills
• Ability to handle ambiguity and adapt to changing circumstances
• Dedicated, enthusiastic, driven and performance‑oriented; possesses a strong work ethic
• Can be flexible to work weekends and/or extended hours as needed
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
• Ability to learn and understand technology
• Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies

• Experience working in a financial…