Front Office Manager

Los Angeles Marriott Burbank Airport, 2500 Hollywood Way, Burbank, CA 91505, USA

The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Front Office Manager to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The property is located near Hollywood and Universal Studios in the entertainment hub. The hotel provides complimentary meals, employee events, hotel discounts at over 5,700 hotels worldwide, and perks for local events and attractions.

Compensation: $80k-$87k Annually

• Manage and motivate all front office personnel with daily supervision, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards and guest satisfaction.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff. Organize, conduct and attend meetings to disseminate pertinent information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections, which may involve bending, stooping, reaching overhead, and movement throughout guest floors.
• Assist in check-in/check-out of guests or related guest service activity.
• Perform other duties as requested, including guest special requests.
• Participate in Manager on Duty program requiring weekend stay-over, constant monitoring, and problem troubleshooting.

• Considerable knowledge of computer systems for registration, reservations and backup systems.
• Above-average mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
• Ability to read, write, speak and understand the English language to communicate with guests and employees.
• Strong organizational and supervisory skills.
• Ability to develop subordinates to enhance advancement in the hotel and company.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers with patience, tact and diplomacy to defuse anger, gather accurate information and resolve conflicts.

Any combination of education and experience that provides the required knowledge, skills and abilities. College education preferred.

CPR Certification and/or First Aid Training preferred. Ability to obtain any government-required license or certificate.

Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods.

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered inside if the worker spends approximately 75 percent or more of the time inside.

• Regular attendance in conformance with standards is essential to the successful performance of this position.
• Associates with irregular attendance may face disciplinary action, up to termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect business needs.
• All associates must comply with rules and regulations for the safe and efficient operation of hotel facilities. Violations may lead to disciplinary action, up to termination.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Additional language ability preferred.

Spire Hospitality participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For information, please review the Know Your Rights notice from the Department of Labor.